Tech and Training Supervisor

Required Skills and Competencies:

The ideal candidate will demonstrate advanced knowledge and proficiency in the following areas:

• Communication: Ability to clearly communicate and present information to differing audiences demonstrating strong written and visual presentation skills to both internal and external audiences.
• Project management: Demonstrated skills and experience in project management in technical and business processes including understanding how to gather business needs and translate them into technical requirements.
• Problem-solving: Understand problems and propose effective solutions.
• Business Analysis: Ability to detail and visualize a business process from start to finish and experience with concepts of continuous improvement.
• Collaboration: Ability to work across teams with conflicting needs to understand processes and identify consensus solutions.
• Attention to detail organization and time management: Ability to meet deadlines track and process correspondence/documents from multiple sources while adapting to evolving project scopes.
• Leadership and Team Management: Ability to guide and support a team of business analysts to grow skills and deliver results.
• Public Speaking: Ability to deliver information effectively through presentations and public speaking engaging and communicating effectively with a variety of audiences.

MINIMUM QUALIFICATIONS (Education and Experience)

• Demonstrated experience in a business analysis role identifying solutions to design and implement technical system updates and improve business processes through continuous improvement strategies.
• Proven supervisory or managerial capacity including performance management and team development responsibilities.
• Strong collaboration skills showing the ability to work effectively across teams and bridge gaps in communication.
• Proficiency with technology systems experience working with ServiceNow or Snowflake is a plus.
• Demonstrated experience presenting information to a variety of audiences including system demonstrations and training as well as proposing solutions to leadership.
• A degree in business management IT data or a closely related field may supplement relevant professional experience but is not a substitute for demonstrated skills and competencies in the areas noted above. Equivalent combinations of education and directly related experience will be considered.

HOW TO APPLY FOR THIS OPPORTUNITY:

A complete state application is not required; however you will need to initiate the application and attach the resume cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application but the application will not be scored or reviewed.

Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.

Tip: When attaching your resume cover letter or other required documents you must mark the attachments as RELEVANT or we will be unable to view your documents.

Required application materials:

• Cover Letter - Your Cover Letter should explain how your experience and education meet the identified Knowledge Skills and Abilities with examples that demonstrate your qualifications.
• Resume - include all work experience you have held that would help you qualify for this position including duties dates of employment.

Only online applications will be accepted. By applying online you can receive updates and monitor the status of your application.

All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.

If you need an accommodation with the application process please contact the HR office.

BENEFITS:

Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking camping biking fishing boating hunting skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs rodeos and theaters. Read more about our great state here.

See our other incredible benefits here. These are some of our benefits just to name a few:

• Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
• 38 paid days off a year including vacation sick leave and holidays.
• Military leave: Youll get up to 15 days of military leave with full pay.
• Longevity raises with continuous service as well as any negotiated market increases and state statutory raises.
• Health dental vision life insurance coverage flexible spending accounts EAP - clickhere to learn more.
• Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
• Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. Click here to learn more.
• Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- clickhere to learn more!
• Career progression training opportunities and room for professional growth.
• State employee discounts at various businesses across the state.

This position may be eligible for a statutory $1.00 an hour base pay increase effective on July 1 2026.

*This position may be covered by aVoluntary Employee Beneficiary Association (VEBA)

Note: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at: a direct difference for Montanans by leading the innovations that connect people to opportunities and strengthen entire communities. As the Tech and Training Team Supervisor you will drive the creation of smarter workforce solutions that break down barriers improve service delivery and empower job seekers and businesses across the state. Your leadership will ensure critical technology projects help more Montanans access meaningful work and support the economic health of our communities

MISSION STATEMENT:
Empowering all Montanans through work and opportunity.

DLI CORE VALUES:

• Responsiveness
• Respect
• Integrity
• Excellence
• Cohesiveness

Its about the people and the impact we make in our communities every day. We are proud of our open team-based supportive and collaborative work environments. Learn more about DLIhere.

Position Overview:

The Tech and Training Team Supervisor plays a pivotal role in supporting the mission of the Workforce Services Division by leading a team of business analysts in translating organizational needs into effective IT solutions overseeing critical business process analyses and coordinating system development efforts. This supervisory position ensures projects such as EmployMT and WOTC are delivered efficiently by prioritizing technical enhancements guiding process improvements and fostering cross-team collaboration to maximize system effectiveness. The supervisors expertise in managing continuous improvement and aligning technical initiatives with division goals is essential to maintaining high-quality workforce program outcomes for Montanans.

Essential Functions:

As the Tech and Training Team Supervisor you will:

• Understand and document business processes develop training tools and identify cross-program overlaps by engaging with teams across the division.
• Supervise and coordinate a team of business analysts who translate business needs into technical requirements for IT infrastructure ensuring activities contribute to organizational objectives.
• Identify prioritize and track development work requests with guidance from leadership to ensure all stakeholders needs are met in IT system development.
• Research analyze and propose solutions for technical issues or new work processes presented to the Division.
• Mentor business analyst staff on the assessment and prioritization of IT change requests.