ServiceNow Administrator II
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
At Jamf we believe in an open flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture achieve our goals and thrive as #OneJamf.
What youll do at Jamf:
As part of an agile scrum team the ServiceNow Admin II will work closely to refine and prioritize user stories and work with the team and other technical contributors to support
feature delivery and help Jamf achieve its business objectives. They will be a subject matterexpert for specific areas of the platform working closely with business stakeholders to drivesystem efficiency and standardization across the platform. They will be primarily responsibleor managing the day-to-day incidents and troubleshooting with the platform.
This role is offered as remote. We are only able to accept applications for those based inPoland and have sponsorship to live and work in Poland.
#LI-Hybrid
What you can expect to do in this role:
- Own the day-to-day administration maintenance and configuration of the ServiceNow platform.
- Manage the incident queue within ServiceNow and ability to proactively troubleshoot and solve issues.
- Design and implement custom workflows scripts and automation solutions using ServiceNow Studio and scripting languages (JavaScript Glide).
- Direct and coordinate platform upgrades patches and releases ensuring minimal downtime.
- Provide training technical support and guidance to end-users and stakeholders to ensure effective platform usage.
- Monitor and resolve system issues incidents and tickets in alignment with ITIL processes.
- Configure and maintain integrations with other enterprise systems and tools.
- Ensure platform compliance with organizational policies security standards and regulatory requirements.
- Develop and maintain reports dashboards and performance metrics to support data- driven decision-making.
- Act as the subject matter expert for internal and external stakeholders.
- Providing ongoing review and creation of technical documentation.
- Partner with solution architects and business analyst to support requirements refinement.
- Ability to successfully manage change and navigate positively in a fast-paced environment prioritizing and managing multiple complex projects simultaneously.
- Partner with other administrators or system owners within Jamf to support scalability and growth of enterprise platforms.
What we are looking for:
- 3 years or more of experience as a ServiceNow Administrator or similar role (Required).
- Strong proficiency in ServiceNow modules (ITSM ITOM HRSD CSM CMDB APM GRC Sec Ops) (Required).
- Hands-on experience with ServiceNow scripting workflows and configuration (Required).
- Familiarity with ITIL framework and its implementation in ServiceNow (Required).
- Understanding of system integrations using APIs REST/SOAP (Required).
- Experience with Agile/Scrum methodologies (Preferred).
- Strong problem-solving and analytical skills.
- Effective communication and collaboration abilities.
- Working knowledge of Jira or similar system (Preferred).
- Mentor other specialists: drive and enforce standards tools and methodologies.
- Ability to develop effective relationships at all levels of the organization.
- Ability to work on multiple projects simultaneously in a fast-paced environment.
- Ability to manage multiple priorities and constantly complete time sensitive tasks.
- Bachelors degree in Computer Science Information Technology or related field (or equivalent experience) (Required).
- ServiceNow Certified System Administrator (CSA) or equivalent certification (Required).
- Additional ServiceNow certifications (Implementation or management of modules) (Required).
- A combination of relevant experience and education may be considered.
Why Jamf
- Named one of Forbes Most Trusted Companies in 2024.
- We know that big ideas can come from anyone so we empower everyone to make an impact. Our more than 90% employee retention rate agrees!
- You will have the opportunity to make a real and meaningful impact for more than 50000 global customers with the best Apple device management solution in the world.
- We put people over profits which is why our customers keep coming back to us.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 23 of 25 worlds most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100000 Jamf Nation users the largest online IT community in the world.
What it means to be a Jamf
We are a team of free-thinkers can-doers and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches believing that fulfilled individuals create a thriving vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic best selves at work at rest and at play. We are committed to supporting the continual improvement of Apple in the workplace the organizations that rely on them and the people who keep it all running smoothly.
Above it all waves our banner of #OneJamf and the knowledge that when we stand together we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same and be as secure as using a personal Jamf customers are able to confidently automate Mac iPad iPhone and Apple TV deployment management and security anytime anywhere to protect the data and applications used by employees in the workplace students learning in the classroom and streamline communications in healthcare between patients and than 2500 Jamf strong worldwide we are free-thinkers can-doers and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at
Required Experience:
Unclear Seniority
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
About Company
We help organizations succeed with Apple providing ability to manage Apple devices, connect users to resources and protect your business from cyber threats.
