Specialist, Applications Support

Qualifications

MINIMUM QUALIFICATIONS:

• Associates degree from an accredited institution.
• One (1) year of experience in enterprise information technology support and management.
• Valid Florida drivers license.

PREFERRED QUALIFICATIONS:

• Bachelors degree in information systems computer engineering or a related field
• Three (3) years of experience in enterprise information technology support and management.
• Industry certification.

Relevant work experience or education may be substituted to satisfy minimum qualifications.

KNOWLEDGE SKILLS AND ABILITIES:

• Clear and concise oral and written communication skills; organizational and management skills.
• Knowledge of pertinent regulations policies and procedures for the functional area of assignment.
• Knowledge of HIPAA Public Records Sunshine Law FERPA and other laws/regulations related to student and employee privacy public information and records retention.
• Knowledge of and experience with industry-standard equipment materials practices computers and applications.
• Ability to assist and coordinate personnel in a manner conducive to full performance and high morale.
• Ability to professionally and effectively respond to customer needs and requests for service or assistance.
• Ability to safely operate a motor vehicle up to and including large vans or (non-CDL) delivery trucks.
• Ability to efficiently work independently with minimal direction or direct oversight.

Revised: 07/28/23

Responsibilities

• Provide second tier support for the resolution and appropriate use of Enterprise systems.
• Serve as a liaison with software vendors or in accessing on-line technical support in the resolution of technical issues.
• Troubleshoot research diagnose document and coordinate resolution of technical issues surrounding current industry standard operating systems productivity software Internet connectivity and hardware/peripheral equipment.
• Engage senior support staff as necessary to resolve issues.
• Document track resolve and report on problems and work orders using a web-based ticket management system.
• Modify user accounts using Active Directory or related tools and make changes to file management systems.
• Use remote assistance tools to help troubleshoot and resolve issues when necessary.
• Apply advanced diagnostic techniques to identify problems investigate causes and implement solutions.
• Maintain current knowledge of relevant technologies.
• Identify software defects and inefficiencies and collaborate with engineering teams to improve product and service quality.
• Maintain the confidentiality of records and District information in accordance with accepted professional ethics and state and federal laws.
• Complete and maintain industry and manufacturer specific technical certifications related to position.
• Utilize common industry and organizational tools for project management technical support documentation and communication.
• Participate in special projects as required.

Revised: 07/28/23

Additional Job Information

U11 $28.28 8 hours 255 days

Compensation may increase based upon relevant education and experience.

Required Experience:

IC