ProcessorJr. Processor Friendly Production Alliance for Learning and Success (PALS) Solution Team
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Job Location:
Corona, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
Solution Team Processor/Jr Processor Friendly
Production Alliance for Learning and Success (PALS) Solution Team
HEY YOU! Are you looking for a new adventure in your mortgage career
Are you looking for a fast-paced team-centered environment that also allows you to enjoy a work-life balance
Do you receive a warm and fuzzy feeling when you are helping people answering questions resolving issues and just basically being the hero of the day
If so then you should seriously consider joining a team of people who do just that!
In the Production Alliance for Learning and Success (PALS) Solution Team we service a large Retail team in both sales and operations who appreciate a friendly patient PAL to help!
PRMG offers a comprehensive benefits package for our full-time employees and their dependents which includes medical dental vision life insurance short-term disability long-term disability a Health Savings Account (HSA) a Flexible Spending Account (FSA) and various other products based on benefits eligibility elections and employee premiums. Upon hire you will be eligible to enroll in all our company-sponsored benefit programs (Medical Dental Life and Voluntary) on the first of the following month. After completing 60 days you will be eligible to enroll in our 401(k) program on the first of the following month. Additionally eligible employees may apply for job openings through PRMGs Internal and External Job Portal to request a transfer to a different department or position.
The following attributes are a huge plus for this role:
- PROCESSING background preferred
- ENCOMPASS experience beneficial
- COMFORT with connecting virtually with teammates
- ABILITY to learn and then train on new technology
- SELF STARTER WITH A CAN-DO ATTITUDE AND AWESOME CUSTOMER SERVICES SKILLS
In order to be considered for an internal transfer you must meet all of the following criteria:
- Completed at least six (6) months in your current role
- In good standing with your existing manager
- Must have Supervisor approval
- Hiring Manager is Heather Wildman
Summary:
Responsible for working with Retail Branch Ops and Sales staff to assist in Production. Responsibilities will include but are not limited to ongoing training support OnBoarding support implementation of best practices nationwide and assisting with Production questions. Position requires strong communication skills and problem solving initiative. Prior experience in Loan Processing or Underwriting is helpful. Existing experience using Encompass is a plus.
Responsibilities
- Become expert on and evaluate best practices for Retail Production as well as missed opportunities as it relates to origination fulfillment and support.
- Constantly collect feedback and insights to determine a multifaceted training program for Retail Branch Ops and Sales Staff; beyond the goals of a single training course.
- Gain National alignment from various departments and collaborate to create a National experience and allow for National fulfillment standards.
- Collaborate/Design/Administer aformalpeer-to-peer certification programs and learning loops for Retail Branch Ops and Sales Staff (Translate Knowledge/Gain knowledge Practice/Apply Knowledge Get Feedback).
- Develop and present efficiencies to aid production team in managing pipelines more effectively and profitably by leveraging knowledge and tools offered (report Heather is doing today)
- Works with key departments within the company on behalf of the Production/Production Support groups.
- Assisting Solution Manager Production Alliance for Learning and Success (PALS) in main objectives as determined
- Working Help Desk to assist in Production support for Retail Branch Ops/Sales
Qualifications
- Ability to make sound judgments regarding the resolution of service credit decision funding and post-close issues.
- Ability to problem-solve and exercise independent judgment while displaying a high degree of initiative.
- Ability to handle high level assignments delegating as needed.
- Maintain confidentiality.
- Excellent communication and interpersonal skills.
- Organizational skills necessary to prioritize workload and delegate responsibility (if applicable).
- Minimum 3 years experience with mortgage industry experience preferred.
- Four-year college degree in business finance or 3 years experience in related field
- College-level coursework and/or equivalent work experience
- Position preferably will be physically located at our Corona Corporate office if employee commutes within a 50 mile radius of the Corporate Office however remote work space may be an option if employee is outside of the 50 mile radius to Corporate.
Min
Max
Required Experience:
Junior IC
Key Skills
- Loan Processing
- Typing
- Data Entry
- Customer Service
- Organizational skills
- Basic Math
- Computer Skills
- Fraud
- Microsoft Outlook
- 10 Key Calculator
- Fair Housing Regulations
- Food Processing
About Company
Whether you're a potential home buyer, looking to become a correspondent or broker partner, or want to join our retail team, PRMG is the right choice for you!
