Service Advisor

Fremont, CA - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Fremont Hyundaiis under new ownership and is now a proud member of theDosanjh Family Automotive Retailing Group! We are committed to an environment where the customer is always treated with respect and dignity. Our team is our most valuable resource and growth is encouraged through diligence teamwork & creativity. Above all there is the highest standard of honesty and integrity when conducting business. We are seeking a highly motivated Service Advisor professional who has a strong desire to perform at a high level take great care of our customers and earn an above-average income.

Pay Scale:

The Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.30. The position may also pay commission compensation based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position may also pay a production bonus based on individual or team performance ranging from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Benefits

Medical & Dental Insurance
Vision Discount Program
401K Plan Match
Paid time off and vacation
Life insurance w/AD&D Feature
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Employee Assistance Program
Commuter Benefit
Health Reimbursement Account
Discounts on products and services
Above average industry pay

Sales Benefits

Base Commission Pay Structure
Unique/Competitive Pay Plan
Paid Training

Responsibilities

Customer Interaction:

Greet customers listen to their concerns and explain repair options in a clear and understandable manner.

Appointment Scheduling:

Schedule service appointments coordinate with technicians and manage the flow of vehicles through the service bay.

Problem Identification and Diagnosis:

Assist in identifying vehicle issues through customer descriptions visual inspections and potentially test drives clarifying issues for technicians.

Work Order Preparation:

Prepare detailed repair orders including time and cost estimates and document customer concerns for technicians.

Customer Communication:

Provide updates on repair progress explain charges clearly and address customer inquiries or concerns.

Upselling and Sales:

Recommend additional services or products when appropriate contributing to overall sales and revenue.

Customer Satisfaction:

Ensure customer satisfaction with the service provided handling complaints and seeking resolutions.

Record Keeping:

Maintain accurate customer records and enter data into computer databases.

Teamwork:

Collaborate with technicians and other service personnel to ensure efficient and effective service delivery.

Skills and Qualifications:

Excellent Communication:

Strong verbal and written communication skills including the ability to explain technical concepts in a clear and concise manner.

Customer Service:

Excellent customer service skills including the ability to handle customer complaints and maintain a positive attitude.

Problem-Solving:

Ability to identify and resolve customer issues and to communicate effectively with technicians.

Sales Skills:

Strong sales skills including the ability to up-sell additional services and products.

Organizational Skills:

Ability to manage multiple tasks schedule appointments and keep records organized.

Basic Knowledge of Automotive Technology:

Understanding of automotive systems and repair processes.

Computer Skills:

Proficiency with computer systems and software including scheduling repair order management and record-keeping.

Qualifications

Previous Service Advisor Experience required.
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid drivers license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Unclear Seniority

Fremont Hyundaiis under new ownership and is now a proud member of theDosanjh Family Automotive Retailing Group! We are committed to an environment where the customer is always treated with respect and dignity. Our team is our most valuable resource and growth is encouraged through diligence teamwor...