Automotive Service Advisor Ron Craft Chevrolet Cadillac

Baytown, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely friendly manner.
Provides a complete and accurate written cost estimate for labor and parts. Establishes promised time.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Test-drive the vehicle or refer to the test technician as necessary.
Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications using maintenance menus.
Maintains a dealership-prescribed standard for hours per customer repair order written.
Understands and follows federal state and local regulations such as those governing the disposal of hazardous wastes OSHA right-to-know etc.
Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.

Qualifications :

Qualifications

2 years of experience in a dealership position.
Knowledge of vehicle mechanical operations.
High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Ability to maintain a professional personal appearance and have excellent oral and written communication skills.
Must be authorized to work in the U.S.
All applicants must be comfortable submitting to pre-employment requirements.

Preferred Qualifications

Previous experience in a sales-based dealership role.
ASE certification preferred.

Additional Information :

Its time to make the most important move of your career. From our cooperative team-based approach to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.

Remote Work :

Employment Type :

Full-time

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.Duties and ResponsibilitiesSchedules service appointments. Obtains customer and vehicle data prior to arrival when possible.Greets customers in a timely fri...

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely friendly manner.
Provides a complete and accurate written cost estimate for labor and parts. Establishes promised time.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Test-drive the vehicle or refer to the test technician as necessary.
Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications using maintenance menus.
Maintains a dealership-prescribed standard for hours per customer repair order written.
Understands and follows federal state and local regulations such as those governing the disposal of hazardous wastes OSHA right-to-know etc.
Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.

Qualifications :

Qualifications

2 years of experience in a dealership position.
Knowledge of vehicle mechanical operations.
High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Ability to maintain a professional personal appearance and have excellent oral and written communication skills.
Must be authorized to work in the U.S.
All applicants must be comfortable submitting to pre-employment requirements.

Preferred Qualifications

Previous experience in a sales-based dealership role.
ASE certification preferred.

Additional Information :

Remote Work :

Employment Type :

Full-time

Key Skills

Sales Experience
Time Management
Order Management System
Customer Service
Dealership Experience
GM Vehicles
Retail Sales
Tire Service
Automotive Repair
OSHA
Service Writing
Automotive Service

Apply Now

About Company

Sonic Automotive

Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click