Spanish-Speaking Passport Support Associate III

Position Description:

CGI Federal is looking for outgoing experienced Bilingual (English/Spanish) Support Associates to join our team. The ideal candidates should possess excellent communication skills (translation and Spanish speaking requirements as needed) have experience in customer service and be able to work as a team in a fast-paced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred.

Due to the nature of the government contract requirements and/or clearance requirements US Citizenship is required. This position is located in our Walnut Creek CA office with work performed at client site in Seattle WA.

Your future duties and responsibilities:

The Support Associate Level III provides support to the Government staff and performs accounting functions prepares letters reports and specialized correspondence. Anticipated tasks include but are not limited to the following:
Assist with any Spanish speaking needs and or required translation of correspondence and/or documents
Prepare and mail envelopes with correct passport and corresponding supporting documents.
Box and archive files for storage purposes
Interface with Passport applicants at Agency/Center information and will-call counters:
At the Information Station ensure appointment is scheduled;
Review Passport application photograph identification and supporting documentation for completeness prior to adjudication;
Ensure the application and documents complies with passport requirements photograph meets passport standards and customer is provided fee information.
Operate equipment for scanning image review book print quality control and metering mail.

Required qualifications to be successful in this role:

Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
Capable of performing repetitive tasks while maintaining a high level of accuracy
Bachelors Degree (OR) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high volume production environment
Four years of general office experience including three years of experience with Microsoft Office
ALL CANDIDATES must pass a pre-employment language assessment measuring their proficiency in speaking reading and writing in Spanish. Candidates must score at an Advanced Level on the pre-employment assessment administered by ALTA Language Services to remain eligible for consideration for the position.
Due to the nature of the government contract requirements and/or clearance requirements US citizenship and ability to obtain a Government Level clearance is required.
Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing so candidates will be expected to stand and walk around the worksite for the entirety of their shift

Desired qualifications/non-essential skills required:
Knowledge and understanding of the laws rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.


Hourly Rate: $24.93/hour

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level relevant experience and training and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive medical dental and vision benefits Basic Life and Accidental Death & Dismemberment insurance Matching contributions through 401(k) plan. As an employee working on a contract by the Service Contract Act you will be eligible for $4.93 per hour worked up to 40 hours per week to be used towards the cost of health and welfare benefits
. CGI Share Purchase Plan
. Profit participation plan
. Flexibility and paid accrued vacation leave accrual levels are determined under wage determination requirements and continuous tenure on the contract.
. Observe the standard eleven (11) federal holidays as defined by SCA Wage Determination document for your specified location.
. Under Executive Order 13706 you will accrue 1 hour of sick leave for every 30 hours worked up to a maximum accrual of 56 hours.
. Six (6) to Eight (8) weeks of Maternity leave to the birthing parent based on circumstances of delivery. 70% of base pay is covered during an approved leave period.
. Paid parental leave for 20 consecutive days based on circumstances of leave and applicable laws
. Bereavement leave ranging from 1 to 7 days based on relationship.
. Paid jury duty leave up to time summoned
. Learning opportunities
. Wellness and Well-being programs

For more detailed information about our benefits offerings visit note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.
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Skills:

• Spanish

What you can expect from us:

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You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.