HR Receptionist & Team Assistant

Grow Your Career at Brant Community Healthcare System (BCHS)

At BCHS we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris Ontario we serve with purpose passion and a deep commitment to the people who rely on us.

• Brantford General Hospital Our acute care hospital offering a full spectrum of inpatient and outpatient services.
• The Willett in Paris Home to our urgent care centre and transitional care services supporting patients through every step of their healthcare journey.

With over 130 years of service BCHS is evolving with a renewed focus on excellence collaboration and innovation. Our strategic priorities center on Quality Care Connected Teams and a Healthy Future for our patients our people and our community. Our culture is shaped by our core values and pillars:

Core Values

Four Pillars

Be Bold and Courageous

Commit to Excellence

Champion Equity

Be Trustworthy

Patient-First

People-Centred

Partnership- Based

Progress- Focused

These values reflect who we are what we stand for and how we work together to have influence. Join us in shaping the future of healthcareright here at BCHS.

Why Choose BCHS

• Investing in You Access to a centralized Education Fund tuition support and professional development opportunities.
• Flexible Scheduling Within a standard work week
• Career Growth Internal job postings mentorship programs and leadership development.
• Predictable Work Locations Stability and consistency in your work environment.
• Collaborative Team Culture Work alongside skilled professionals in a supportive interdisciplinary setting.
• Employee Wellness Matters Peer Support Team Wellness Committee Free confidential Employee Assistance Program (EAP) for employees and their families.
• Commitment to Safety Comprehensive safety programs for all
• Competitive Compensation and Benefits Salaries and benefits designed to align with industry standards reinforcing our commitment to attracting and retaining top talent. Excellent Pension Plan.
• Diversity & Inclusion We are actively working to diversify our teams and remove systemic barriers in hiring retention and advancement. We track and report on our progress because representation matters. We regularly review our benefits policies and programs through an equity lens to meet the needs of our diverse teams. Provide accommodations for religious practices and use trauma-informed policies that support mental wellbeing.
• Recognition & Rewards Employee appreciation programs and professional recognition opportunities and Corporate Committee
• Community Impact Make a real difference in patient care and public health every day.
• Choose Civility Where every interaction matters. Civility and respect shape our workplace as individuals treat one anotherand the communities we serve with dignity empathy and cultural awareness. We foster a culture of civility by raising awareness setting clear expectations and continually reviewing our policies and practices to ensure respect is at the core of everything we do.

Position Summary

The HR Receptionist & Team Assistant acts as a first point of contact for visitors to the Human Resources department and provides general clerical and administrative support for the team. This position is required to be on site 5 days per week.

Primary Responsibilities

• Answers the main Human Resources phone line and responds to customer inquiries and requests
• Visits HR Mail Room daily to send outgoing mail (regular mail/courier) collect mail and distributes across portfolios Human Resources Organizational Health & Organizational Development
• Supports any mass mail outs mail merge stuffing envelopes etc.
• Responsible for collecting and placing the monthly Staples order par level and ordering of general supplies (i.e. printer paper ink envelopes labels etc.)
• Responsible for processing the Corporate Visa including collection of invoices reconciling and payment and tracking all expenses.
• Completes Payroll / Timesheets for the HR Team using the shared HR calendar
• Regular report creation such as the bi-weekly Active Employee Listing Seniority Listing for Staff Scheduling New Hire & Termination List for Communications etc.
• Pulls active files and archives files as requested & completes filing as required
• Updating the Quality and Safety Board in Conference room weekly
• Ensures the department supplies etc. are organized and the department is neat and presentable for visitors
• Responsible for monitoring the Human Resources Mailboxes & HR Forms mailbox and processing general requests such as:
  • Employment Letters/Verifications
  • Legal Requests
  • Meditech Personal Information Updates (Name Changes)
• Processing of employee referral bonus
• Stay and Exit interview distribution and tracking
• Processing resignations to ensure that employees are off-boarded and no longer have access
• Responsible for annual termination file transfer from active filing to archive filing
• Administrative support to any ad hoc HR initiatives i.e. contests events etc.
• Responsible for supporting the Wellness and Recognition committees with event administration
• Creating bi-weekly seniority reports for staff scheduling
• Creating bi-annual seniority report
• Back-up support for LR Coordinator including taking meeting minutes booking employee meetings
• References employees who have left organization
• Mortgage employment confirmations
• Annual ONA Transfer form update to Njoyn
• Updating the Njoyn Master contracts with changes (adhoc)
• Annual Tax Form updates for onboarding package (November)
• Creating the Annual Orientation Dates List
• Updating and maintain the BCHS corporate partners list as well as updating the Intranet and weekly newsletter with promotions
• Cross Training as the Recruitment Associate to provide support and coverage as needed.

Education Requirements

• Position requires a 2 Year Diploma in a related field such as Human Resources Business Administration etc. OR equivalency in Education and Experience.
• Certified Human Resources Professional designation would be considered an asset.

Mandatory Qualifications

• Minimum one year of related work experience with a unionized administrative environment.

Mandatory Competencies

• Understanding of Collective Agreement and the Labour Relations process
• Strong computer Skills (Word Excel Power Point Access Outlook). Advanced Level Microsoft Office Applications Word and Excel. Minimum typing speed of 50 wpm.
• Exceptional organizational skills.
• Strong interpersonal skills insight and ability to listen.
• A high degree of enthusiasm tact diplomacy and confidentiality.
• Must be able to work in a fast paced changing and demanding environment.
• Ability to occasionally be flexible with working hours.
• Demonstrated ability to work both as a member of a multidisciplinary team and an independent professional
• Demonstrated commitment to professional growth and development of self and other Creative and flexible critical thinking skills
• A strong customer focus as well as a positive and professional attitude toward assisting internal or external customers
• Commitment to the principles of confidentiality
• Ability to be flexible at meeting multiple demands
• Knowledge and ability to set priorities and manage time effectively

Our Commitment to Equity Diversity and Inclusion

BCHS is committed to building an inclusive and accessible workplace that reflects the diversity of the communities we serve. We welcome people from all walks of life including people of all genders sexual orientations racial and ethnic backgrounds Indigenous identities abilities and lived experiences. Inclusion is part of how we deliver better care

We are dedicated to removing barriers and providing accommodations at every stage of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations please inform us when contacted and we will work with you to meet your needs.

Ready to Make a Difference
If you are passionate about healthcare and looking for a supportive and dynamic work environment we would love to hear from you! Apply today and join BCHS in delivering exceptional care with compassion and integrity.