Senior Site Reliability Engineer (Observability)

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless cross-channel interactions and optimize engagementall with enterprise-grade security and compliance. Today nearly 1200 brands across 50 countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core valuesTrust Growth Mindset Balance and Humilityto life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. Thats why weve been recognized as one of Incs Best Workplaces and Fastest Growing Companies and were recognized on Forbes list of Americas Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfronts Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presenceincluding offices in San Francisco New York Denver London and Lisbon plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Lets shape the future of customer engagement together!

How you will make an impact:

As a Senior Engineer on the Observability Team your impact is measured by the clarity and reliability with which our engineers can see into their systems. You dont just provide a suite of tools; you serve as a strategic observability partner for the entire engineering organization.

• Strategic Observability Partnership: You will collaborate deeply with product teams to ensure the frameworks we provide actually solve their problems. Your success is measured by how well teams can diagnose their own services not just by the uptime of our clusters. You will act as a consultant to help teams define meaningful Observability that reflect the true customer experience.
• Set the observability vision Own the long-term roadmap for Datadog Grafana Prometheus Elasticsearch Quickwit and emerging OpenTelemetry tooling. Define SLIs/SLOs that align platform health with customer experience.
• Lead large-scale implementations - Design and automate scalable pipelines (metrics traces logs events) so every engineer has sub-second queryable visibility into production.
• Harden our platform - Drive upgrades capacity modeling and policy enforcement for our dedicated observability-focused clusters; introduce best-in-class patterns for multi-tenant isolation and cost optimization.
• Ship platform enhancements Contribute production-quality Go or Python services operators and Terraform modules that elevate reliability performance and developer velocity.
• Partner with service owners to embed observability into their SDLC guide best practices perform instrumentation reviews and elevate on-call readiness across the org.
• Reduce MTTR noise and waste by designing cost-efficient telemetry architectures high-signal alerting and automated recovery patterns.
• Lead and model operational excellence through on-call participation post-incident reviews and continuous improvement initiatives.

What were looking for

We prioritize demonstrated proficiency and the ability to solve complex problems over years of experience.

Kubernetes & Cloud Mastery

• Cluster Operations: Proven ability to architect and manage production-grade Kubernetes (EKS) clusters specifically for stateful workloads.
• Infrastructure as Code: Proficiency of Infrastructure-as-code (IaC) including Terraform.

Observability & Engineering Depth

• Telemetry Expertise: Deep production experience with Elasticsearch Prometheus or OpenTelemetry. You know how to tune these systems for multi-terabyte daily workloads.
• Software Engineering: Proficiency in Go or Python to build custom operators internal tools and automation.
• Data Pipeline Design: Ability to optimize ingestion and storage for logs metrics and traces while balancing query performance with cost-efficiency.

Leadership & Collaboration

• Consultative Approach: Ability to influence engineering culture by mentoring peers and partnering with service owners to improve their observability posture.
• Growth Mindset: A humble collaborative approach to problem-solving and a bias toward systemic automated solutions.

Bonus points

• Hands-on success migrating to OpenTelemetry or similar vendor-neutral standards.
• Experience tuning Datadog APM/Logs Grafana/ Thanos/Mimir or ClickHouse-based log stores for multi-TB/day workloads.

Perks & Benefits:

• Competitive salaries & meaningful equity
• Private Medical Insurance
• Life/Risk Assurance
• Meal Allowance: 8.55 per day
• Community Days (additional paid holidays)
• Paid Annual Leave (22 days)
• Paid Sabbatical (after 4 years tenure)
• Initial laptop workstation setup
• Teleworking Allowance

Recruitment Disclaimer:

Please be aware that Iterable Inc. (Iterable) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail Yahoo mail Hotmail etc.
• Request money fees or payment of any kind from prospective candidates to apply to Iterable for employment or for the recruitment process (e.g. for home office supplies or training etc.).
• Request or require personal documents like bank account details tax forms or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website Careers page: LinkedIn Jobs page: is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized encouraged or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at upon receiving a suspicious job offer.

  Criminal and/or civil liabilities may arise from such actions and Iterable expressly reserves the right to take legal action including criminal action against such individuals/entities whenever such phenomena any case please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims losses damages expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.
  
  Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race color religion or religious belief ethnic or national origin nationality sex gender gender-identity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances and its internal policy Iterable will also consider for employment qualified applicants with arrest and conviction records.