Customer Service Coordinator

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Welcome to Alpine Intel a leader in the property insurance intelligence industry. We are currently seeking a Customer Service Coordinator tojoin our growing team inCharlotte NC.

The primary responsibility for a claims coordinator is to provide the highest level of service and support to Alpine Intel customers. The Customer Service Coordinator is the voice of our company and fields a high number of inbound calls from insurance adjusters policy holders and field technicians. With these calls our coordinators problem solve and handle a variety of situations. Coordinators enter assignment information gather additional details and confirm that information with the correct parties. Coordinators have a firm understanding of the companys service offerings and guide customers to the correct service based on their needs.

What DoesAlpine IntelOffer You

Competitive Compensation Package
Bonus Opportunity
Career Growth
A Diverse & Positive Work Environment
Professional Development
Employee Referral Bonus
Medical Vision and Dental Insurance Coverage
401K with Match
HSA and HRA (Employer contributions)
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short-Term and Long-Term Disability
Tuition Reimbursement
Paid Time Off and Holidays

Duties and Responsibilities:

Handle a high volume of calls in a fast paced environment answering a minimum of 50-100 calls per day.
Coordinate assessments daily with technicians and end-users.
Work on all assigned claims until completed by making outbound calls.
Be detailed in all notations to properly communicate to the team.
Interface with insurance adjusters to provide regular updates on assessment progress.
Produce a timely turn-around-time per claim to ensure absolute customer satisfaction.
Field end-user customer service escalations as required.
Build and maintain relationships with the assessing technicians.
Perform other duties as assigned.

Minimum Qualifications:

Must have superior customer service skills
Excellent written and verbal communication skills
Must be detail oriented
Ability to apply critical-thinking problem-solving and decision-making in order to prioritize workload and proactively prevent problems
Must have excellent computer skills
Must be adaptable with the aptitude and willingness to learn new skills and techniques.
Must be well organized with the ability to handle multiple tasks simultaneously
Must be team oriented and enjoy service-oriented work.
Demonstrate adaptability and flexibility and perform additional tasks as needed.
Must conduct business in an honest and ethical fashion at all times.

Physical Requirements:

Works in an office environment and uses a computer telephone and other office equipment as needed to perform duties.
Noise level in the work environment is typical of that of an office.
Incumbent may encounter frequent interruptions throughout the workday.
Regularly required to sit talk or hear; frequently required to use repetitive hand motion handle or feel and to stand walk reach bend or lift up to 25 pounds.

To learn more about us visithttps:// Intelis committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer.

Required Experience:

Welcome to Alpine Intel a leader in the property insurance intelligence industry. We are currently seeking a Customer Service Coordinator tojoin our growing team inCharlotte NC.The primary responsibility for a claims coordinator is to provide the highest level of service and support to Alpine Intel ...