Job Description Summary

Job Description

Roles and Responsibilities

• An ALL-ROUND experienced engineer with key responsibilities including P&C tech support M&D field service Indonesia repair centre and occasional support to the local project teams as required mostly serving Indonesia Install base and customers.

• Protection relay product related technical support case management repair inquiries and customer service delivery across the CEAP region.

• Deliver M&D products commissioning onsite support and post sales service support to local customers.

• Work with SG LSC to manage Indonesia LSC maintain spare inventory conduct local relay repairs as required.

• Local and regional product expert to support customers and channel partners in their planning execution product training and services support.

• Work with local project teams to support and provide expertise onsite as required.

• Expert in utilizing customer case management tool Salesforce own & deliver the resolution of post-sales technical customer issue cases.

• Work with & support an international team of GE VERNOVA P&C and M&D factory teams based in UK Canada & India related to product services troubleshooting quotes product quality improvement customer feedback and sales.

• Provide necessary technical details and improvement recommendations to R&D Quality teams for product and process improvements.

• Maintain accurate and traceable records works completed and prepare regular reports as and when required.

• Prepare quarterly back-charge reports for factories for warranty work completed.

• Maintain high standard in quality of work environment health and safety at work including working nearby HV/LV equipment.

• Engage with the customer promoting different service offerings product range and provide full pre/post-sales support to the sales team whenever required.

• Communicate technical support details project milestones time & service history sheets quality & tools/equipment requirements to the service leader.

Qualifications/Requirements

• Degree in Engineering from an accredited university. Major in Electrical Power is preferred.

• Minimum 5 years of experience in power system protection automation or control relay applications technical support and services.

• Expertise in protection relays communication and/or SCADA systems is a plus

• Proficient in both spoken and written English and Taiwanese/Mandarin is a must.

• Expertise in operating computers Windows MS Office tools and other related computer hardware/software configuration with basic understanding of communication protocols and techniques.

• Strong interpersonal skills supported by strong analytical troubleshooting and problem-solving skills.

• Able to travel extensively for factory/site testing activities

• Able to work under pressure and meet deadlines

Additional Information