Operational Delivery Leader Director
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Internal Firm Services - OtherManagement Level
DirectorJob Description & Summary
About the role:
The Delivery Lead is accountable for the end-to-end delivery health of a portfolio of large complex customer operations managed service engagements. The role is responsible for ensuring delivery excellence across transition and run safeguarding commercial outcomes driving continuous improvement and transformation and leading high-performing global delivery teams in line with PwC Operates Delivery Standards.
The Delivery Lead acts as a senior operational specialist and trusted advisor to clients Partners and internal stakeholders ensuring services are delivered efficiently compliantly and to contracted service levels while protecting margin and enhancing client satisfaction.
What your days will look like:
Oversee the end-to-end delivery health of large complex customer operations managed service engagements.
Ensure delivery excellence across transition and run safeguard commercial outcomes and drive continuous improvement and transformation.
Lead high-performing global delivery teams in alignment with PwC Operates Delivery Standards.
Serve as a senior operational specialist and trusted advisor ensuring efficient compliant service delivery to contracted levels protecting margin and enhancing client satisfaction
This role is for you if:
Experience leading large complex customer operations managed service engagements (5m20m p/a) with full delivery responsibility.
Strong delivery leadership across transition and run ensuring quality stability SLA performance people engagement and client satisfaction.
Proven ability to manage delivery budgets improving operational efficiency optimise margins and overseeing multilocation delivery teams.
Skilled in supporting and executing transition plans including risk resource and operational planning.
Credible senior stakeholder leader acting as a trusted advisor and driving transformation and continuous improvement in engagements.
Inclusive highperformance people leader who develops capability succession and a culture of accountability and excellence.
What youll receive from us:
No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Coaching and Feedback Communication Continuous Process Improvement Creativity Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Embracing Change Emotional Regulation Empathy Inclusion 36 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Director
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
