Breakdown Claims Night Handler

The Role

We have a fantastic opportunity for a Night Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy.

Youll be dealing with customers who are in a variety of different situations; ranging from vehicles that wont start at a home address through to roadside breakdowns or road traffic accidents.

Working closely with your team and providing excellent levels of customer service strong verbal and written communication skills are required as well as a desire to join a fast growing energetic and modern business who invest in the development and wellbeing of all colleagues.

The role attracts a salary of 26650.00 working remotely.

What youll be doing:

Youll be answering inbound calls from customers wishing to make a claim on their policy Youll be dealing with customers who are in a variety of different situations; ranging from vehicles that wont start at a home address through to roadside breakdowns or road traffic accidents.

You will offer verbal support and advice to customers regarding their breakdown or motor incident and whilst doing this youll be delivering a market leading standard of customer care in addition to speaking to our customers youll also liaise with our nationwide network of recovery agents and colleagues from other departments within the business.

What were looking for:

The ideal candidate is upbeat enthusiastic and passionate about helping customers.
You will also be an effective communicator who is empathetic reassuring and understanding when speaking to customers on the telephone.

You should be an organised individual who is able to work efficiently whilst maintaining attention to detail.

Why PIB Group

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension enhanced parental leave and life insurance
• Discounts on technology travel and leisure
• Learning and development opportunities
• Volunteering and charity support days

PIB Group is one of the UKs fastest-growing insurance businesses offering real career progression professional development and a collaborative culture where your work truly matters.

We encourage our people to be collaborative with entrepreneurship at our core. We are a fast-paced growing organisation and an exciting place to be.

We also value ambition and creative thinking. You dont have to tick every box to apply if you bring fresh ideas and a drive to grow wed love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race colour gender religion disability age sexual orientation or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process please reach out to