Benefits Manager, Human Resources

External Applicants:

Please ensure all required documents are ready to upload before beginning your application including your resume cover letter and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the My Experience application page.

• Locate the Resume/CV document upload section at the bottom of the page.

• Use the Select Files button to upload your cover letter resume and any other required supporting documents. You can select multiple files.

Important Note: The My Experience page is the only opportunity to attach your cover letter resume and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.

A cover letter is required for all positions; optional for facilities campus services and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions:

• Manage the daily benefits administration including medical pharmacy behavioral health dental vision supplemental and life insurance plans.

• Manage the overall retirement process for faculty and staff including retiree benefits administration communication events and open enrollment.

• Monitor industry trends and best practices evaluate peer benchmark data and recommend new or enhancement/changes to existing benefit programs. Support managements decision-making process by analyzing options and projecting future costs.

• Manage compliance with the Affordable Care Act process and compliance efforts.

• Manage the fringe benefits budget and prepare updates to support data-driven decisions. Reviews processes and reconciles all third-party administrator billing.

• Manage data integration files between the University and third-party administrators and lead benefits-related enhancements and updates in Workday.

• Ensure compliance with federal state and local legal requirements (i.e. ERISA COBRA HIPAA ACA). Ensure annual filings reporting and plan documentation are up to date. Stay up to date on legal changes.

• Build and maintain relationships with third-party administrators and consultants to monitor plan performance and address any service or claims issues.

• Manage the open enrollment process including planning communication and administration.

• Lead the development of benefits-related communication including benefits guidebook flyers newsletters online resources and presents new employee benefits orientation.

• Manage non-exempt staff through coaching counseling and mentoring.

• Provide comprehensive support and assistance to employees regarding benefit plans policies claims and eligibility inquiries.

• Evaluate and seek to improve benefits operating systems processes and efficiencies. Perform other related duties as assigned.

Required Education Knowledge Skills and Abilities:

• Bachelors degree in a related field plus three years related experience or an equivalent combination of education and experience.

• General knowledge of HR functions.

• Solid understanding of benefit programs.

• Solid understanding of accounting and budgeting.

• Ability to analyze interpret and communicate complex data.

• Proven ability to maintain the confidentiality of sensitive HR information.

• Knowledge of superior customer service standards with the ability to project a cooperative and professional demeanor when working with a wide range of individuals and constituencies in a diverse community.

• Excellent verbal and written communication skills in person email or by phone.

• Excellent attention to details.

• Proficient with technology (i.e. web email/calendar Google Office Suite Microsoft Office spreadsheets basic reporting tools ERP systems).

• Ability to work efficiently and effectively and prioritize in a multitasking environment.

• Ability to work in a team-oriented continuous improvement and customer-centric environment and to quickly adapt to new procedures.

• Must be able to complete work by deadlines that are provided.

Preferred Education Knowledge Skills Abilities:

• Experience with Workday.

• Experience in higher education.

• Five years of benefits experience.

• Two years experience in a supervisory or managerial capacity.

• GBA/CEBS/SPHR/PHR certification.

Accountabilities:

• Responsible for own work.

• Supervise non-exempt staff.

• Responsible for managing fringe benefits budget expenses.

Physical Requirements:

• Sedentary work that primarily involves sitting/standing. Talking hearing and repetitive motions. Ability to lift up to 20 pounds. Close visual acuity.

Environmental Conditions:

• Subject to inside environmental conditions. Not substantially exposed to adverse environmental conditions.

Additional Job Description

Time Type Requirement

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race color religion national origin sex age sexual orientation gender identity and expression genetic information disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process please contact or .