Spa Receptionist Supervisor

POSITION SUMMARY

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day inform providers of last-minute changes and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments confirm first and last name and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies obtain change required for expected business level and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance scan and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

スパサロン予約管理システムを使用し個人および団体のお客様の施術予約を手配します
予約内容の確認のためお客様へ事前連絡を行います
提供可能な施術サービスに関するお問い合わせに対応します
当日の予約キャンセル状況を随時更新し直前の変更については施術担当者へ共有するとともに必要に応じて上司マネージャーと連携しスケジュール調整を行います
ご来館時にはお客様のチェックイン対応を行い氏名姓名を確認のうえスパ施設のご案内を行います
スパサロンの各種サービスの提案販売を行います
担当金庫キャッシュバンクを管理し売上金額の正確性を確認するとともに想定来客数に応じた釣銭を準備し常に安全に保管します
スパサロン利用料金の精算および必要に応じた支払い承認手続きを行います
スタッフへの現金チップを受領記録します
領収書の照合スキャン会計部への提出を行います
設備や備品の不具合についてはエンジニアリング部門へ修理メンテナンス依頼を行います

Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None