Head of Support Line
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Job Location:
Yearly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Role
Children First is Scotlands national childrens charity. We are seeking to appoint the Head of Support line. Guided by our values - with love with purpose and with strength - we work to keep children safe families strong and communities connected. Our support line is a lifeline for families offering emotional practical and financial support when its needed most. The role will be based in Edinburgh withhybrid and flexible working options available.
Were looking for an inspiring experienced leader to head this vital service for Scotlands this role youll oversee the day-to-day running of our high quality multi-channel support line ensuring families receive timely effective support through calls webchat and email. Youll lead a multi-skilled experienced passionate team as they modernise this trusted national service. You will champion childrens rights innovation and make sure our services evolve to meet the changing needs of children and families.
This is more than an operational role - its delivering on our strategic priorities collaborating with all stakeholders and about amplifying families voices influencing policy and shaping services that make a real difference to children and families. Youll also work closely with colleagues in business development and fundraising helping to inspire supporters strengthen partnerships and demonstrate the impact of our work to funders and donors.
If you have experience managing a helpline or multi-channel services strong leadership skills and a deep commitment to improving outcomes for children and families wed love to hear from you.
What we are looking for
You will be an inspiring leader and will possess a degreeor equivalent experience in social care business management or related addition to professional training in leadership safeguarding and service delivery (desirable).
What you can expect from us
As well as a rewarding career and development opportunities 35 hour week we offer 40 days annual leave per year pro rata a contributory pension scheme generous maternity/adoption and paternity leave flexible working opportunities and wellbeing support.
With a supportive and inclusive working environment the salary for this role is51257.00 - 57613.00per annum.
Our values
Living our values you will make a direct impact to the lives of children across Scotland. With love we put children first. With purpose we transform childrens lives together. With strength we do whatever it takes to protect Scotlands children.
How to apply
We believe all children should have hopes dreams and opportunities. But for many they dont exist. This has to stop. We must put children first.
We welcome and encourage applications from potential colleagues from all backgrounds ethnicity gender sexual orientation religion belief disability who share our values.
Do you have what it takes to join our team and help us protect children and keep them safe We would love to hear from you.
Closing date: 9th Jan 2026. It is anticipated thatinterviews will be held on 19th Jan 2026.
If you would like to discuss any aspect of the role before applying please contact:
or
About us
Children First is Scotlands national childrens charity. We stand up for every child because all children should have a safe childhood. We protect children from harm and support them to recover from trauma and abuse through our national and local services. We help children their families and the people that care for them by offering emotional practical and financial support. We give children hope and a safer brighter future. Our core values guide how each one of us works in our individual day to day job:
With love we put children first.
With purpose we transform childrens lives together.
With strength we do whatever it takes to protect Scotlands children.
These values are reflected in everything we do. If you share our vision and values and would like to join our team then we would love to hear from you.
Required Experience:
Director
Key Skills
- Marketing & Promotions
- Attorney At Law
- Jni
- Airlines
- Art
About Company
Children First is Scotland’s national children’s charity. We stand up for every child because all children should have a safe childhood. We protect children from harm and support them to recover from trauma and abuse through our national and local services. We help children, their fam ... View more
