House Manager & Accessibility Lead 2026
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Job Location:
Shepherdstown, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
The Contemporary American Theater Festival at Shepherd University is welcoming applications for CATFs 2025 House Manager and Accessibility Lead. CATF a summer festival and leading producer of contemporary plays is dedicated to telling diverse stories and developing new American theater. The festival premieres or produces multiple plays each season in three venues. CATF is committed to supporting the unique needs of new work while fostering an environment of fun and company community. Located 90 minutes from DC CATF makes its home in one of Americas coolest small towns Shepherdstown WV.
Reporting to the Box Office Manager the House Manager is a leader within the Audience Services Team providing radical hospitality to all CATF audience members and helping facilitate an exceptional festival experience directly and through the training and management of the House Management Team.
Responsibilities include but are not limited to:
- Manage house management and accessibility operations throughout the Festival
- Train and coach house management interns including scanning tickets coordinating with volunteers facilitating accessibility needs; providing excellent in-person customer service and creating a welcoming environment for all Festival attendees
- Create accessibility supports including read-along scripts and closed captioning recommending additional supports as needed
- Act as safety lead for all venues training house management interns and volunteers on safety procedures
- Manage accessibility requests and facilitate accessibility technology including closed captioning
- Assist Group Sales Manager to provide on-site support for Festival groups
- Provide superior customer service to all audience members
- Act as concierge providing information about dining lodging and other activities
- Create and distribute weekly schedules to house management interns and volunteer ushers
- Train ushers on front of house procedures venue layouts emergency procedures technology and other pertinent information
- Lead manage and assist Audience Services Team in keeping all venue public spaces clean safe and organized
- Assist in keeping all venue public spaces clean safe and organized
- Coordinate with box office interns house management interns stage management personnel and volunteers to ensure the best experience for the audience
- Other duties as assigned
Being a leader within the Audience Services Team requires patience flexibility collaboration excellent written and verbal communication skills enthusiasm for working with and assisting the public attention to detail and a desire to support and expand accessibility. Additionally the successful candidate will value and practice Anti-Racist and Anti-Oppressive (ARAO) efforts.Click here to learn about CATFs ARAO Values.
All staff and interns are provided free air-conditioned housing within walking distance of air-conditioned theaters and work spaces and free use of the universitys gym pool and laundry facilities.
Interested applicants should submit a resume cover letter and list of three references.
Electronic submissions only please.
Visit learn more about CATF and the upcoming summer season.
CATF is an equal-opportunity employer. All applicants will be considered for employment without regard to race color age religion sex sexual orientation gender identity nationality ethnicity Veteran or ability status. CATF makes hiring decisions based solely on qualifications merit and business needs at the time. If you have any questions or need assistance completing the application please email us at.
Required Experience:
Manager
Key Skills
- Crisis Management
- Restaurant Experience
- Developmental Disabilities Experience
- Direct Support
- Management Experience
- Math
- Caregiving
- Cleaning Experience
- Conflict Management
- Computer Literacy
- Nannying
- Supervising Experience
About Company
Discover the ultimate theater experience in historic Shepherdstown, WV. Named as one of the top theater festivals in the world, CATF produces new plays each summer - just 90 minutes from Washington DC.
