CRM Administrator

The Van Drunen Family of Companies is growing!

JOB OVERVIEW:

The CRM Administrator is responsible for leading the design implementation and ongoing management of the companys Customer Relationship Management (CRM) system. As a key member of the Sales Operations Team the CRM Administrator ensures the CRM platform supports business objectives while enhancing customer satisfaction.

The role is also responsible for supporting the CRM-related needs of cross-functional teams including Marketing Operations Quality and R&D by enabling effective use of CRM data tools and workflows to drive collaboration and performance across the organization.

DUTIES AND RESPONSIBILITIES:

Implementation & System Design

• Lead the end-to-end implementation of CRM software and any add-ons customizations and integrations including requirements gathering workflow design data migration and user onboarding.

• Solicit cross-functional stakeholder input to tailor system structures across all necessary business processes.
• Collaborate with governance committee which will provide guidance and key decision making on CRM initiatives.

System Administration & Maintenance

• Manage user accounts roles and permissions in alignment with best practices and organizational governance.
• Ensure data integrity through regular audits duplication management and retention policy compliance.
• Monitor system performance troubleshoot issues and coordinate with vendor support channels and/or partners as needed.
• Validate and implement software updates providing any additional update-related support and training to users as needed.

Reporting & Analytics

• Build and maintain dashboards and reports to track business critical KPIs.
• Provide actionable insights and recommendations based on CRM data to support strategic decision-making.

User Support & Training

• Develop and provide training for onboarding new users changing existing processes and adding new processes.
• Serve as the primary point of contact for CRM-related inquiries support and troubleshooting.
• Promote CRM adoption through ongoing education and engagement initiatives.

Continuous Improvement

• Continuously evaluate and optimize CRM processes and workflows to improve efficacy efficiency and user experience.
• Ensure ongoing integration of CRM with other business systems.
• Monitor CRM software industry trends to identify best practices continuous improvement opportunities and new innovations.

JOB EXPERIENCE:

3 years of experience in CRM administration preferably in a B2B and/or manufacturing environment.

KNOWLEDGE & SKILLS:

• Expertise in CRM principles data management and workflow automation.
• Experience with CRM or willingness to obtain certification and training
• Familiarity with API integrations and third-party tools.
• Strong organizational and problem-solving skills attention to detail and ability to manage projects and troubleshoot technical issues effectively.
• Excellent communication and collaboration skills across both technical and non-technical teams.

EDUCATION:

• Bachelors degree in a related field preferred or equivalent experience and certifications
• CRM platform certifications preferred; certifications (Admin CRM Pro Work Management Core) strongly preferred.

PHYSICAL REQUIREMENTS:

• Ability to sit and use a computer for extended periods.
• Manual dexterity to operate a keyboard and handle documents.
• Visual acuity to read screens and printed materials.
• Hearing and verbal ability to communicate effectively in person and via phone or video.

The ideal candidate must be able to complete allphysicalrequirements of the job with or withouta reasonableaccommodation.

WORKING CONDITIONS:

• Indoor open concept office environment
• May on occasion be exposed to loud sounds and distracting noise levels such as from office equipment

• Expected Pay Range: $85K-$95K exempt
• Bonus: This role may further qualify for supplemental compensation in the form of bonus and incentive programs contingent upon achieving pre-established individual and company performance metrics.
• Benefits Eligible: Yes
• Benefits Available:

In the Van Drunen Family of Companies commitment to excellence is in everything we do!As a global ingredient and nutritional supplement supplier to the worlds best companies we thrive on nourishing others with our products and our care for people. If you are looking to make an impact and grow with a family-friendly values-driven company youll fit right in with the Van Drunen Family of Companies!

Our employees are the most valuable asset we have. The collective sum of the individual differences life experiences knowledge creativity innovation unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture but our Companys achievement as well.

The Van Drunen Family of Companies is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by federal state or local laws. This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you are an individual with a disability in need of assistance or an accommodation during the application process please contact us at .

Van Drunen Family of Companies does not accept unsolicited resumes. Any resumes CVs and other unsolicited assistance from search firms that do not have a submitted request and written search agreement for a position-specific requisition will be deemed the sole property of Van Drunen Family of Companies and no fee will be paid in the event the candidate is hired by our Company.

Equal Opportunity Employer: Disability/Veteran