Hotel Reservations Agent
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
We are looking for an enthusiastic Reservationist to join our expanding team. This role will be shift work between the hours of 8am to 8pm to help cover a 7 day operation with a commitment of a minimum 2 weekends every month.
As part of our Reservations Team you will contribute to the growth of the rooms and accommodation business maximising occupancy and revenue through proactive selling and effectively converting enquiries into sales.
Duties will include:
- Handling guest enquiries by phone and email providing accurate information and friendly assistance.
- Understanding the business and keeping up to date with hotels sales selling strategy policy and promotions.
- Processing reservations efficiently including new bookings amendments and cancellations.
- Managing room availability and ensuring all details are entered correctly into the reservation system.
- Liaising with reception housekeeping and other departments to ensure smooth guest arrivals and special requests.
- Supporting guests before their stay with confirmations payment details and any pre-arrival needs
- Identify opportunities to maximise revenue through up-selling.
Who are we looking for:
- Someone with excellent communication skills who enjoys helping guests and providing warm professional service.
- Strong organisational abilities with a keen eye for detail when managing bookings and guest information.
- A team player who can work efficiently in a fast-paced environment and adapt to changing demands.
- Confident using reservation systems and comfortable handling enquiries both over the phone and via email.
- Someone who is passionate about the travel industry and has previous experience in a similar role.
Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9500 hotel rooms 8000 employees and 815 million of assets.
We stand today as the UKs Largest Independent Hotel Group owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique individualised management style with over 90 management agreements across the UK alongside a further 30 management consultancy services and 100 hotels with sales & marketing services only.
Required Experience:
Unclear Seniority
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
About Us Carnoustie Golf Hotel offers extensive facilities including 95 luxury en suite bedrooms and ten suites with amazing views over the Championship course, the sea and the local town of Carnoustie. Extensive spa and health facilities include a large heated swimming pool, sauna, w ... View more
