Transaction Processor Associate II(CNDTJP)

East Hartford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Title: Transaction Processor Associate II
Job Duration: Contract with Possible Conversion
Job Location: East Hartford CT - Onsite
Hours: Monday through Friday: 8:30-5:00pm

Position Objective:

Reporting to a Transaction Processing Supervisor the Transaction Processing Associate is responsible to work on various Transaction Processing projects.
These projects involve researching analyzing and updating consumer information utilizing different systems.
You will also be supporting our customer service team when needed as a first point of contact assisting in providing program account information and/or password reset assistance.
Qualified candidates will bring a positive approach to meeting the high demands of a busy work environment.

Primary Duties and Responsibilities:

Consistently display a professional attitude towards Conduent employees Consumers Access Health DSS and activities.
Process case maintenance transactions and perform all tasks accurately within the procedural guidelines and without errors.
Evaluate and determine eligibility of medical expenses for medical program.
Communicate with the client through verbal or written communication.
Screen Consumers by data entering information into Eligibility Determination System.
Meet or exceed the Daily Productivity standards for each task performed.
Meet performance standards for Quality as defined in the Quality Assurance Plan (QAP) with no errors.
Exhibit exemplary customer service internally and externally. Consistently meet or exceed customers needs.
Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
Ensure timely completion of tasks to meet contract guidelines.
Report to work on time and ready to perform daily responsibilities at the start of your shift.
Be relied on to accomplish the best possible results and consistently exhibit a Positive Attitude towards all tasks.
Adhere to Project Site Attendance Policy.
Support the customer service team when needed with incoming calls. Acting as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
Accurately documenting all interactions with consumers.
Adhere to Conduent policies including but not limited to Workplace Guidelines.

Experience/ Education: College Degree and Eligibility Determination/Transaction Processing experience preferred.

Required Skills/ Abilities:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to Type at least 40 WPM.
Ability to organize work set priorities remain flexible and adapt to change with a positive approach.
Proficiency (or ability to be trained) with company standard software and PC systems.
Ability to problem solve through analysis and ongoing feedback.
Ability to achieve results through knowledge commitment and attention to detail and to meet established deadlines.
Ability to work at a sustained pace to meet production rates while producing quality work.
Must be detail oriented and possess the ability to detect document and correct quality issues.
Ability to work with limited direction after initial training.
Ability to navigate multiple applications and research solutions with ease.
Love helping people guiding them to the best solution for their issues.
Provide calm conflict resolution and problem solving for frustrated customers.
Can work in a structured work environment for the duration of your allotted full time schedule working on various tasks throughout the day.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is generally performed in an office setting.
Overtime days evenings and some weekend hours.
Extremely fast pace.

#CareerBuilder #Monster #Dice #Indeed #LinkedIn

Position Title: Transaction Processor Associate II Job Duration: Contract with Possible Conversion Job Location: East Hartford CT - Onsite Hours: Monday through Friday: 8:30-5:00pm Position Objective: Reporting to a Transaction Processing Supervisor the Transaction Processing Associate is responsi...

Reporting to a Transaction Processing Supervisor the Transaction Processing Associate is responsible to work on various Transaction Processing projects.
These projects involve researching analyzing and updating consumer information utilizing different systems.
You will also be supporting our customer service team when needed as a first point of contact assisting in providing program account information and/or password reset assistance.
Qualified candidates will bring a positive approach to meeting the high demands of a busy work environment.

Primary Duties and Responsibilities:

Consistently display a professional attitude towards Conduent employees Consumers Access Health DSS and activities.
Process case maintenance transactions and perform all tasks accurately within the procedural guidelines and without errors.
Evaluate and determine eligibility of medical expenses for medical program.
Communicate with the client through verbal or written communication.
Screen Consumers by data entering information into Eligibility Determination System.
Meet or exceed the Daily Productivity standards for each task performed.
Meet performance standards for Quality as defined in the Quality Assurance Plan (QAP) with no errors.
Exhibit exemplary customer service internally and externally. Consistently meet or exceed customers needs.
Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
Ensure timely completion of tasks to meet contract guidelines.
Report to work on time and ready to perform daily responsibilities at the start of your shift.
Be relied on to accomplish the best possible results and consistently exhibit a Positive Attitude towards all tasks.
Adhere to Project Site Attendance Policy.
Support the customer service team when needed with incoming calls. Acting as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
Accurately documenting all interactions with consumers.
Adhere to Conduent policies including but not limited to Workplace Guidelines.

Experience/ Education: College Degree and Eligibility Determination/Transaction Processing experience preferred.

Required Skills/ Abilities:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to Type at least 40 WPM.
Ability to organize work set priorities remain flexible and adapt to change with a positive approach.
Proficiency (or ability to be trained) with company standard software and PC systems.
Ability to problem solve through analysis and ongoing feedback.
Ability to achieve results through knowledge commitment and attention to detail and to meet established deadlines.
Ability to work at a sustained pace to meet production rates while producing quality work.
Must be detail oriented and possess the ability to detect document and correct quality issues.
Ability to work with limited direction after initial training.
Ability to navigate multiple applications and research solutions with ease.
Love helping people guiding them to the best solution for their issues.
Provide calm conflict resolution and problem solving for frustrated customers.
Can work in a structured work environment for the duration of your allotted full time schedule working on various tasks throughout the day.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is generally performed in an office setting.
Overtime days evenings and some weekend hours.
Extremely fast pace.

#CareerBuilder #Monster #Dice #Indeed #LinkedIn