Complaint Analyst

Salt Lake, UT - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: Complaint Analyst
Pay Rate Range: $21.00 $24.00/hr
Employment Type: Contract 6 motnhs
Schedule: Full-time 9/80 Schedule Hybrid (On-site training required)
Location: Salt Lake City UT 84123
Job Code: 1881

Tekberry is looking for a detail-oriented and motivated Complaint Analyst to work in a hybrid capacity with our client. This role plays a critical part in ensuring accurate compliant and timely processing of customer complaint data within a highly regulated FDA medical device environment.

A work-from-home option may be approved over time based on performance and management review. As a Tekberry W2 employee you will have access to health benefits.

Position Summary

The Complaint Analyst is responsible for reviewing approving and analyzing customer complaint data collected by Customer Service. This role partners closely with Customer Service Clinical Regulatory and Service teams to ensure complaint records are complete accurate and compliant with Quality System Work Instructions and FDA regulations.

Responsibilities

Process and manage complaint handling escalations in a consistent and timely manner.
Review customer complaint data for accuracy completeness and regulatory compliance.
Perform complaint triage and route complaints to appropriate internal personnel.
Ensure complete and accurate documentation of complaint records and related communications.
Maintain standardized complaint data and provide reports upon request.
Report complaint metrics to functional areas within MMD.
Assist internal teams with complaint investigations and follow-up activities.
Maintain and update complaint handling work instructions to align with Quality and Regulatory requirements.
Identify opportunities for process improvement within complaint handling workflows.
Provide training support related to complaint handling processes as needed.
Maintain professional and effective communication with customers and internal stakeholders.
Assist other Quality staff with assigned duties as requested.
Complete all required training in a timely manner.

Must-Have Qualifications

Associate s degree (A.A.) or equivalent from a two-year college or technical school
OR four (4) years of related experience and/or training
OR an equivalent combination of education and experience.

1 2 years of experience handling customer complaints or escalations within an FDA-regulated medical device environment.
Strong understanding of complaint handling processes in regulated industries.
Ability to solve complex problems under pressure while maintaining professionalism.
Strong organizational and file-handling skills with high attention to detail.
Excellent analytical written and verbal communication skills.
Ability to communicate effectively via email and telephone.
Strong computer proficiency including Microsoft Word Excel and PowerPoint.
Self-starter with the ability to manage multiple tasks simultaneously.
Ability to work effectively in a compliance-driven highly regulated environment while maintaining service excellence.

Preferred Qualifications

Working knowledge of FDA complaint reporting requirements under 21 CFR 803.
Experience collaborating with Quality Regulatory Clinical and Service teams.
Prior experience maintaining or updating Quality System documentation.

We need hard-working reliable employees. Tekberry offers a $100 referral bonus for successful placements.

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under applicable laws.

Tekberry Inc. is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

By submitting your resume you consent to receive communications from Tekberry via text message.

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Title: Complaint Analyst Pay Rate Range: $21.00 $24.00/hr Employment Type: Contract 6 motnhs Schedule: Full-time 9/80 Schedule Hybrid (On-site training required) Location: Salt Lake City UT 84123 Job Code: 1881 Tekberry is looking for a detail-oriented and motivated Complaint Analyst to work in a...