Product Operations Engineer

About HappyRobot

HappyRobot is the AI-native operating system for the real economya system that closes the circuit between intelligence and action. By combining real-time truth specialized AI workers and an orchestrating intelligence we help enterprises run complex mission-critical operations with true autonomy.

Our AI OS compounds knowledge optimizes at every level and evolves over time. Were starting with supply chain and industrial-scale operations where resilience speed and continuous improvement matter mostfreeing humans to focus on strategy creativity and other high-value tasks.

You can learn more about our vision in our Manifesto. HappyRobot has raised $62M to date including our most recent $44M Series B in September 2025. Our investors include Y Combinator (YC) Andreessen Horowitz (a16z) and Base10partners who believe in our mission to redefine how enterprises operate. Were channeling this investment into building a world-class team: people with relentless drive sharp problem-solving skills and the passion to push limits in a fast-paced high-intensity environment. If this resonates you belong at HappyRobot.

Role Overview:

We are looking for a Product Operations Engineer to act as the operational backbone of our product organization. This is a role for a high-output technical individual contributor who loves discipline structure and execution. At HappyRobot you will sit at the critical intersection of four key functions: Product Engineering Deployments Go-To-Market and Operations. You are the connective tissue that ensures these teams are not just co-existing but synchronized. You will be a generalist execution machine deployed to solve the most important problems blocking our velocitywhether that means refining data pipelines structuring pricing models or managing complex deployment logistics.

Key Responsibilities:

• The Bridge to Deployments: act as the primary link between the Product Engineering team and the Deployment team. You will ensure the Deployment team is enabled on new features oversee the technical feedback loop from the field back to engineering and guarantee new releases are successfully brought to market.

• GTM & Commercial Enablement: Partner with GTM to drive technical enablement support Product-Led Sales (PLS) motions and refine feature pricing structures. You ensure the commercial side understands the technical reality and value of what we are shipping.

• Strategic Intelligence & Ops: Collaborate with Data Engineering and Strategy & Ops to execute competitor analysis and market research. You will help the organization understand the competitive landscape and provide data-backed recommendations on positioning.

• Metrics & Measurement: Work alongside Product Engineering and Data Engineering to define and track product and company metrics. You will get your hands dirty with raw data to ensure we are optimizing for the right outcomes.

• Data Labeling Operations: Manage the human element of our AI stack. You will own the coordination of in-house labelers and external agencies to ensure high-quality training data throughput.

Who You Are:

• A Technical Operator: You possess a rare mix of technical literacy (you understand APIs data structures and engineering constraints) and operational rigor. You dont just identify broken processes; you fix them.

• A Cross-Functional Translator: You can speak the language of engineers salespeople and operations managers. You are comfortable being the person who aligns distinct teams toward a single objective.

• Disciplined & Systems-Oriented: You find satisfaction in order. You are the person who creates the documentation builds the dashboard and sets up the automation that prevents future fires.

• Driven by Impact: You are a fixer. You dont need a perfectly defined path; you need a goal. You are happy to jump into a spreadsheet a code editor or a strategy meetingwhatever is required to solve the problem at hand.

Requirements:

• 3 years of experience in a technical or operations-heavy role (e.g. Product Operations Solutions Engineering Technology Strategy Consulting Technical Program Management or Forward Deployed Engineering).

• Strong data aptitude: Proficiency with SQL and Excel/Sheets is required.

• Experience working in a multi-stakeholder environment specifically interfacing between Engineering and Commercial/Field teams.

• Ability to balance big picture strategic work (pricing analysis) with in the weeds execution (data labeling ticket management).Nice to have:

• Ability to write code (Python JS) to build internal tools or automate workflows

Why join us

• Opportunity to work at a high-growth AI startup backed by top investors.

• Rapidly growing and backed by top investors including a16z Y Combinator and Base10.

• Ownership & Autonomy - Take full ownership of projects and ship fast.

• Top-Tier Compensation - Competitive salary equity in a high-growth startup.

• Comprehensive Benefits - Healthcare dental vision coverage.

• Work With the Best - Join a world-class team of engineers and builders

Our Operating Principles:

Extreme Ownership

We take full responsibility for our work outcomes and team success. No excuses no blame-shifting if something needs fixing we own it and make it better. This means stepping up even when its not your job. If a ball is dropped we pick it up. If a customer is unhappy we fix it. If a process is broken we redesign it. We dont wait for someone else to solve it we lead with accountability and expect the same from those around us.

Craftsmanship

Putting care and intention into every task striving for excellence and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for just fine. We sweat the details because details compound. Whether its a product feature an internal doc or a sales call we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious meticulous and proud of what we build even when nobodys watching.

We are majos
Be friendly & have fun with your coworkers. Always be genuine & honest but kind. Majo is our way of saying: be a good human. Be approachable helpful and warm. Were building something ambitious and its easier (and more fun) when we enjoy the ride together. We give feedback with kindness challenge each other with respect and celebrate wins together without ego.

Urgency with Focus
Create the highest impact in the shortest amount of time. Move fast but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly act decisively and stay aligned. We aim for high leverage: the biggest results from the simplest smartest actions. Were running a high-speed marathon not a sprint with no strategy.

Talent Density and Meritocracy
Hire only people who can raise the average; exceptional performance is the passing grade. Ability trumps seniority. We believe the best teams are built on talent density every hire should raise the bar. We reward contribution not titles or tenure. We give ownership to those who earn it and we all hold each other to a high standard. A-players want to work with other A-players thats how we win.

First-Principles Thinking
Strip a problem to physics-level facts ignore industry dogma rebuild the solution from scratch. We dont copy-paste solutions. We go back to basics ask why things are the way they are and rebuild from the ground up if needed. This mindset pushes us to innovate challenge stale assumptions and move faster than incumbents. Its how we build what others think is impossible.

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Required Experience:

IC