Zappos Digital Analyst , Zappos

Zappos is looking for an Ecommerce Analyst to support business analysis and reporting. This role will be responsible for collaborating across teams to develop reports create dashboards and deliver actionable insights. The candidate will have a strong understanding of ecommerce KPIs customer journeys and web analytics. The candidate will need to layer and compare data sources across internal platforms. The right candidate will have a passion for using data to answer business questions that are complex dynamic and not always clearly defined.

The role is 100% onsite in office (Madison WI or New York).

Key job responsibilities
Maintain ongoing reporting and develop reporting capabilities to answers ad-hoc business questions
Work with internal stakeholders to capture requirements and build dashboards reports and segments
Prepare weekly reports on business drivers and opportunities across web and app
Analyze raw data sets and conduct deep dives into site data and customer journeys
Conduct quantitative analyses that range from specific questions to open-ended questions that inform large scale strategies with the ability to determine what data is needed
Educate and empower stakeholders with tools and techniques to solve evolving business challenges
Evangelize consistent reporting practices and foster a culture of analytics across teams
Scale analytic capabilities by troubleshooting data issues leading enhancements and driving the adoption of analytics tools
Identify opportunities and collaborate with cross-functional teams (business and tech) to implement solutions
Champion clean data by identifying data issues and assisting in data hygiene efforts


- 5 years of Excel (including VBA pivot tables array functions power pivots etc.) and data visualization tools such as Tableau experience
- 3 years of business or financial analysis experience
- Bachelors degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
- Experience making business recommendations and influencing stakeholders
- Experience leading analysis customer segmentation and/or product behavior analysis

- Experience within e-commerce or Retail fields
- Usage of generative AI tools to enhance workflow efficiency with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products workflows or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66900/year in our lowest geographic market up to $143100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.