Sr. ITIL Knowledge Manager
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Job Location:
Fort Belvoir, VA - USA
Monthly Salary:
$ 92300 - 166850
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced Senior ITIL Network Knowledge Manager to join our IT service management team supporting a DOD customer on Ft. Belvoir VA. The ideal candidate will ensure the quality accuracy and effectiveness of our network knowledge management processes in alignment with ITIL4 best practices.
Clearance requirement: TS/SCI with Poly required
Responsibilities:
Assist in developing implementing and maintaining ITIL-based knowledge management processes for service desk and IT operations
Develop and enforce quality standards for knowledge articles and documentation
Monitor manage and maintain knowledge articles within ServiceNow
Conduct regular audits of the knowledge management system to ensure compliance with customers policies procedures governance and ITIL guidelines
Collaborate with operations and engineering teams to capture validate and organize knowledge effectively
Analyze and report on knowledge usage gaps and improvement opportunities
Train staff on ITIL knowledge management practices and tools
Ensure knowledge base articles are up-to-date relevant and easily accessible
Implement continuous improvement initiatives for knowledge management processes
Coordinate with change management and problem management teams to update knowledge based on incidents and changes
Support continuous improvement initiatives within the incident management function.
Requirements:
Bachelors degree in computer science Information Technology or similar technical field
8 12 years of prior relevant experience or Masters with 6 10 years of prior relevant experience. Specific experience education and training may be considered in lieu of degree.
Knowledge of the Service Management workflows and ITSM processes
Current ITIL 4 certification and training
Experience implementing and using ServiceNow as a knowledge management repository
Proficiency in data analysis and statistical methods
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work in a fast-paced dynamic environment
TS/SCI with Poly required
Come break things (in a good way). Then build them smarter.
Were the tech company everyone calls when things get weird. We dont wear capes (theyre a safety hazard) but we do solve high-stakes problems with code caffeine and a healthy disregard for how its always been done.
Original Posting:
December 17 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $92300.00 - $166850.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Manager
Key Skills
- System Architecture
- Records Management
- Zendesk
- Customer Support
- Live Chat
- IT Service Management
- ITIL
- Sharepoint
- Metadata
- Knowledge Management
- Intelligence Analysis
- Content Management
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
