CertificationLicensure Examiner 2

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Classification: Certification/Licensure Examiner 2

Division: Licensure & Renewal

Location: 30 E. Broad Street - 3rd Floor Columbus OH 43215

What Youll Do:

We are seeking an applicant with excellent customer service skills to independently collaborate with our licensure team assisting with licensure and renewal applications license verifications complaint filings and investigatory procedures. The ideal candidate will work closely with both internal staff and external customers in a fast-paced call center environment ensuring efficient and effective service delivery.

Job duties include but are not limited to:

• Responds to licensure & renewal inquiries & requests for information that require in-depth knowledge of applicable laws rules policies & procedures & independently determines appropriate action for resolution or referral.
• Explains licensure statutes rules requirements procedures & Board policies in response to customer inquiries customer needs & answers questions regarding licensure status process system issues password & logon resets & related inquiries.
• Responds to inquiries from the public & licensees regarding licensure renewal & Continuing Medical Education (CME).
• Assists with updating licensee information processes requests for license verifications & duplicate wall certificates.
• Commits to satisfying internal & external customers by responding to requests in a timely manner proactively identifies customer needs & referrals.
• Responds to inquiries regarding the Boards complaint filing & investigatory procedures.
• Processes complaints against licensees received via public website email mail telephone hotline the Federation of State Medical Boards (FSMB) & other sources.
• Refers complaints to appropriate department or staff members refers non-jurisdictional complaints to other regulatory agencies as applicable.
• During peak licensure periods independently examines & reviews incoming applications credentials renewal applications reinstatement & restoration applications for physicians & other professions regulated by the Board.
• Provides clerical support.
• Works across departments & performs multidisciplinary cross coverage as needed.

About Us:

The State Medical Board of Ohio issues licenses and oversees the practice of allopathic physicians (MD) osteopathic physicians (DO) podiatric physicians (DPM) massage therapists (LMT) and various other allied health care professionals under the authority of the Medical Practices Act Chapter 4731 Ohio Revised Code (ORC). The Medical Board continues to regulate naprapaths and mechanotherapists licensed by the Board before March 1992.

The Medical Board also regulates Physician Assistants ORC Chapter 4730 Dietitians ORC Chapter 4759 Anesthesiologist Assistants ORC Chapter 4760 Respiratory Care Professionals ORC Chapter 4761 Acupuncture ORC Chapter 4762 ORC Radiologist Assistants ORC Chapter 4774 and Genetic Counselors ORC Chapter 4778.

The Medical Boards regulatory responsibilities include investigating complaints against applicants and licensees and taking disciplinary action against those who violate the public health and safety standards set by the General Assembly and the Medical Board.

Our Mission:

The State Medical Board of Ohios mission is to protect and enhance the safety of the public through effective medical regulation.

To find out more about the State Medical Board of Ohio clickhere.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

12 mos. trg. or 12 mos. reviewing applicants eligibility to take examinations test administration & scoring & compiling statistics concerning test results; 1 course or 3 mos. typing word processing or data entry using video display terminal.

-Or 2 yrs. trg. or 2 yrs. clerical/secretarial or other administrative support position involving public contact & preparation of correspondence & reports; 1 course or 3 mos. typing word processing or data entry using video display terminal.

-Or 12 mos. exp. as Certification/ Licensure Examiner 1 16841.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Clerical & Data Entry

Technical Skills: Customer Service Records Management

Professional Skills: Attention to Detail Customer Focus Teamwork Confidentiality

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

Pay Rates:

Unless required by legislation or union contract candidates can expect to be paid at the lowest rate in the salary range (Step 1).

Application Process:

All applicants are required to submit an application online. All answers to supplemental questions should be supported by the work experience/education section of your application. Applications that do not clearly indicate how the minimum qualifications are met will not be given consideration. Please do not use see resume as a substitute for completing the application in its entirety.

Background Check:

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicants prior criminal convictions will be made before excluding an applicant from consideration.

Status of Application:

You can check the status of your application online by signing into your profile.

The State Medical Board of Ohio is committed to providing access inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. If contacted for an interview and you need to request a reasonable accommodation due to a disability please contact Human Resources at no later than 14 days prior to the event.