Career Resource Center Career Advisor

Salary $ year

Title: Career Resource Center Career Advisor

Classification: Non-Exempt

Scope of Position

Supports the overall function of delivering outreach orientations and intakes; develops preliminary workforce career path plans; and supports ongoing delivery of career advisement and basic workforce services to job seekers across Welcome Center and Career Resource Center operations.

Essential Functions

Counsel motivate and encourage jobseekers in advancing employment training and retention goals and provide support in resolving issues that may impede successful job placement

Coordinate with programmatic Intake and Eligibility Specialists to conduct regularly scheduled intake and eligibility sessions across the CareerLink Lehigh Valley locations

Provide overview of available job search resources and workshops

Determine individual customer job readiness needs and employment and/or training focus

Assist with and monitors PA CareerLink registrations resume development and job applications

Identify and evaluate methods for improving program processes and services and make recommendations to the Career Resource Center Coordinator and Operations Manager

Conduct timely accurate and complete eligibility determination for program applicants

Ensure 100% eligibility verification of all program applicants prior to registration/enrollment

Assist staff in communicating eligibility criteria including packet/application submission and income verification

Develop demonstrate and maintain programmatic knowledge and competency in all of the above areas by utilizing internal and external policy as well as pertinent law regulations and legislation

Document all participant contacts and activities in case notes and ensure that contacts are made as required

Conduct job seeker interviews and consult in determining appropriate career pathway and assist with career planning

Assist with the mitigation of customer concerns

Support off-site events and CareerLink satellite site locations

Inform jobseeker of services available in partnership with PA CareerLink Lehigh Valley or other community resources and assist with appropriate referral

Ensure all community and job seeker resources are current and available

Operate a customer-centric environment and meet customer expectations

Monitor Unemployment Compensation participant flow

Document and prepare statistical monitoring and recording pertaining to Basic CareerLink services

Participate in staff meetings and development trainings

Other opportunities as available

Education and Experience Requirements

Two years of professional experience in career counseling case management or a related customer service capacity

Excellent communication analytical and interpersonal skills

Bachelors degree is preferred or an acceptable combination of education and experience

Customer Service experience required

Must have clean driving record and reliable transportation

Bilingual (Spanish) highly preferred