Customer Svs Rep

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This position is in Augusta GA and does not offer relocation assistance. Must be within a reasonable commuting distance.

If relocating to the area please specify on the application.

As a Customer Service Rep within East Central Public Health District you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

Who we are.We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease injury and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.As a member of theGeorgia Department of Public Healthteamyou will join a passionate group of individuals who are dedicated to making an impact. No matter your role you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits so you can:

• Make a Professional Impact Build your career where it matters and protect lives in the community where you live work and play
• Enjoy Workplace Flexibility Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work witha Dynamic and Diverse Team Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture Unique culture of active engagement and problem-solving no matter your role
• Feel Pride in Where you Work Be part of making an impact in public health alongside dedicated people just like you

In addition to a competitive salary we offer a generous benefits package that includes a flexible schedule employee retirement plan 14 paid holidays 401K vacation & sick leave dental vision long term care and life insurance.

Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30-minutes in a given workday may be used to engage in wellness activities generally in the form of two 15-minute breaks or one 30-minute break.

Under direct supervision works and communicates with the general public internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Analyzes problems questions issues etc and develops and reports recommendations for resolving them
Conducts research to compile information needed to generate reports complete projects and accurately respond to questions and concerns
Provides assistance and problem resolution to claimants employers staff other agencies and/or the general public
Researches and/or resolves program or client issues or questions May represent the manager in various matters
Receives additional training as required to gain full proficiency and experience in all areas

All East Central Health District 6 employees are deemed essential workers in the event of an emergency. As such you may be called on to participate in an event including but not limited to: staffing a shelter working at a Specimen Point of Collection Site (SPOC) and/or working at a Point of Dispensing site (POD). If you are called on to participate you are required to report to the designated site as a condition of employment whether the emergency occurs during or outside regular work hours.

High school diploma/GED and one (1) year of experience communicating information in a
customer service setting are required.

Under the pre-employment fitness-for-duty this position is considered a

• Category 1: Sedentary:

Primarily involves light physical work with minimal unusual working conditions. Examples include administrative roles management and HR specialists.

Employment Information

Current State employees are subject to State Personnel Board rules regarding salary.

DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree diploma licensure etc.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

As an employee of DPH in the event of an identified emergency you may be required as a term and condition of employment to assist in meeting the emergency responsibilities of the department.

If you require accommodations under the American Disability Act (ADA) email request by the closing date of this announcement to:

DPH is an Equal Opportunity Employer