Customer Success Executive
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Company:
Abmiro a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune India is looking for a smart accountant. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.
We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you then this is an opportunity you should not miss.
Requirements
Job Description :
Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support. He / she must be able to provide support via phone web email chat and other channels as needed.
Our SaaS product requires following tasks to be managed by the Customer Support Executive
Product demonstration
Customer on-boarding
Customer hand holding until usage stabilization
Manage & resolve customer tickets
Collaboration with tech team & customers
These features are must have for this profile :
Excellence in customer service skills
Understanding of any CRM or SaaS platform
Willing to take ownership of customer issues complaints and queries
Ability to communicate with Indian as well as international clients
Experience of using lead management tools such as Hubspot
Experience of using Zoho mail Cliq Google Forms Sheets & Docs Canva
Knowledge of managing apps on PlayStore & AppStore
Qualification & experience
Graduate / Post graduate in Engineering / Computer Application stream
Fluent communication in English
Excellent formal communication skill over email & chat
Ability of followup with customer as well as internal tech teams
Work experience of 1-3 years in any of the customer facing roles
Role & responsibilities
- Provide product support to clients via email chat call & Google Meet
- Manage issues reported by client and drive them to resolution meeting the SLAs
- Coordinate with technology team for possible feature requests
- Prioritize support tickets and multi-task when needed
- Provide quick solutions or workarounds to client queries
- Demonstrate Rekart Software Product to clients and leads
- Client teams training via Google Meet.
- Manage various software configurations for client apps.
Preferred candidate profile
- You should have good communication skills - written as well as verbal in English
- You should have experience of communication with clients & leads.
- You should have experience of handling excel sheets
- You should have good ability to visualize clients perspective and offer pro-active solution.
- You should have good sense of client management
- You should have good patience to read the information & ability to process data.
Benefits
Location Work hours & Culture
Work from Office - Location Baner Pune
Work timings : Monday to Saturday
Company benefits include Provident Funds Insurance personal growth opportunities technology growth opportunities etc.
Opportunity to work with SaaS based growing IT company
What We Provide -
Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
Hell lot of stuff to innovate and learn at the same time.
Opportunities and guidance to learn new technologies share knowledge and grow within the company and sector.
Others benefits including Provident Fund Insurance personal growth opportunities technology growth opportunities etc.
Location: Pune
PS: Were a small team and your impact is going to be huge!
Required Skills:
Responsibilities Design build and maintain efficient reusable and reliable Java code Ensure the best possible performance quality and responsiveness of the applications Identify bottlenecks and bugs and devise solutions to these problems Help maintain code quality organization and automatization Work on challenging and mission critical application which is designed for multiple countries and in multiple languages. Skill 1-2years experience in a Desktop Application Development environment with strong focus on User Interfaces Familiarity with Java GUI frameworks such as Swing JavaFX depending on project requirements Experience with Core Java ( Java 1.5 and subsequent versions JUnit test scripts) Java Swing experience is must have JavaFX is good to have. Experience with Java Frameworks such Web Services (REST) Hibernate Swing JavaFX. Experience in Web Development using CSS HTML XML JSON & UI frameworks Experience with open source tools such as Maven version control system Strong relational database and SQL skills (MySQL) Experience with Windows operating system Experience with IDEs such as (NetBeans or Eclipse) Point of sales experience preferred Excellent oral and written communication skills Effective communication and interpersonal skills. Application development methodology experience (Agile Waterfall) Ability to quickly learn new technologies. Familiar with Code versioning tools using Gitlab Bitbucket Qualification Bachelors degree or Diploma in Computer science or relevant fields
Required Education:
BE / MCA / BCA / BBA / MSC
Company Industry
IT Services and IT Consulting
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
