Scheduler

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Cardiff - UK

Monthly Salary: £ 28 - 28

Experience Required: 1-3years

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

3 months contract with a Local Authority

Job Summary:

The Scheduler (Grade 5) will provide a high-quality and effective scheduling management service within the Housing & Communications Directorate Estate Management section.

The role is responsible for coordinating and issuing work to Operatives managing diaries and resources and acting as a single point of contact for officers managers supervisors operatives and customers.

The post supports service delivery during a planned peak in demand and involves a mix of home and hybrid working.

Key Duties/Accountabilities (Sample):

Manage and maintain the Caretaking Services scheduling database to ensure accuracy and efficiency.

Coordinate issue and reschedule jobs for Operatives responding to short- and medium-term service demands.

Monitor scheduling diaries and deploy resources effectively to meet service objectives.

Re-schedule work in response to emergencies unplanned absences or changes in priorities.

Provide day-to-day management of work including agreeing job overruns where appropriate.

Act as a key point of contact for staff managers councillors and customers regarding scheduling queries.

Communicate clearly with customers and service areas by phone in writing and in person.

Support customer satisfaction by resolving complaints and service issues effectively.

Assist with the coordination and operation of quality systems and performance monitoring.

Maintain accurate records and provide reports and monitoring information as required.

Support and promote the use of current and emerging technologies.

Comply with equality health & safety and safeguarding policies and procedures.

Skills/Experience:

Experience of scheduling planning or coordinating work within a housing repairs or operational environment.

Experience of working with databases and updating records accurately.

Confident use of IT systems and new technology.

Experience of dealing with customers councillors and stakeholders professionally.

Ability to manage competing priorities and work to deadlines.

Experience of resolving complaints and disputes effectively.

Strong written and verbal communication skills.

Methodical approach with the ability to follow complex procedures.

Ability to work effectively as part of a team and independently using own initiative.

Good numeracy skills and ability to produce reports and statistics.

Additional Information:

37 hours per week.

Some homeworking on a rota basis.

Based at County Hall with flexible working across locations as required.

Required Skills:

Experience of scheduling planning or coordinating work within a housing repairs or operational environment. Experience of working with databases and updating records accurately. Confident use of IT systems and new technology. Experience of dealing with customers councillors and stakeholders professionally. Ability to manage competing priorities and work to deadlines. Experience of resolving complaints and disputes effectively. Strong written and verbal communication skills. Methodical approach with the ability to follow complex procedures. Ability to work effectively as part of a team and independently using own initiative. Good numeracy skills and ability to produce reports and statistics.

3 months contract with a Local Authority Job Summary: The Scheduler (Grade 5) will provide a high-quality and effective scheduling management service within the Housing & Communications Directorate Estate Management section. The role is responsible for coordinating and issuing work to Operatives man...