PMO Jira maintenance and management
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Posted on:
12 hours ago
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1 Vacancy
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Job Summary
PMO - Jira maintenance and management
Location - Basingstoke
The role covers PMO support for the Global Connectivity account in FJ D&NS. An additional member of the PMO is required to support the Jira application which is used in change impacting and delivery within an account. The successful candidate will be responsible for the following
1. User Support and Training
Maintaining user access for new starters and leavers.
Delivering formal and informal training sessions developing user guides FAQs and tutorials.
Serving as the point of escalation for JIRA-related queries troubleshooting issues and coordinating with technical teams as needed.
2. Reporting and Analytics
Designing and maintaining standard and custom dashboards for all users.
Developing tailored and ad hoc reports to meet business requirements.
Monitoring data and ensuring this is kept up to date by users.
3. Change Management and Continuous Improvement
Working with the stakeholders analysis prioritization and implementation of new requests for Jira project enhancements or modifications.
Communicating JIRA updates.
Facilitating regular updates and briefings on JIRA-related initiatives changes and best practices.
Identify opportunities to further expand JIRA and replace BAU spreadsheets / manual copy and paste processes.
4. Documentation and Knowledge Management
Maintaining up-to-date documentation on JIRA setups processes troubleshooting guides and FAQs.
Working with process owners to document their Process in Confluence.
Recording all changes and enhancements for future reference and auditability.
The following skills and experience will be required in Jira
Familiarisation with building queries and reports and willingness to learn Jira
Reporting and Metrics the ability to generate and interpret reports
Troubleshooting common problems is essential.
Understanding JIRAs integration with Confluence and EazyBi
JIRA Query Language (JQL) for creating modifying and optimizing filters and dashboards enabling tailored data views for diverse stakeholders.
Identify bottlenecks and facilitate process improvements fostering a culture of learning and adaptation.
Working with the technical team to coordinate and plan the execution of changes.
Bridge the gap between technical and non-technical stakeholders translating requirements and feedback into actionable items within JIRA.
Educating team members on JIRA best practices enhances data quality and engagement. Develop guides conduct workshops or provide one-on-one support as needed.
Oversee the process of proposing reviewing and implementing changes using JIRA to document and communicate modifications.
Guiding teams and stakeholders through process changes or tool updates requires empathy patience and persuasive communication.
Maintaining up-to-date documentation in tools like Confluence often linked to JIRA issues ensures knowledge is preserved through transitions.
Mandatory skills
Good understanding of the Project Lifecycle
Proactive Self-Starter
Organisational Skills
Presentation Skills
Analytical
Process Management
Configuration Control
Stakeholder Management at all levels
Occasional Travel to BSN01/BRA01
This role will require you to become security cleared to a high level. Please visitNational security vetting: clearance levels - ()
Your benefits:
26 Days annual leave plus public holidays (3 flexible)
Pension Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more.
Perks at work employee discounts
Employee assistance programme/ virtual GP
Recruitment process
The recruitment process consists of a number of one stage of interviews
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.
Achieve together:
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader a Times Top 50 employer for Gender Equality a Top 75 employer for Social Mobility accredited with the Living Wage Foundation and a signatory for the Race at Work Charter but we are also committed to the United Nations standards for LGBTI and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
#DNS
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- PMBOK
- PPM Tools
- Waterfall
- Project Server
- Project Management
- Sharepoint
- Microsoft Project
- Project Management Lifecycle
- SDLC
