Job Summary
We are seeking a high-performing Hearing Instrument Specialist to support our Remote Diagnostics program delivering high-quality virtual hearing healthcare for acoustic hearing aids and Earlens hearing devices. This role is central to scaling access to care while maintaining clinical rigor patient trust and operational efficiency.
You will conduct remote diagnostic evaluations interpret clinical data consult with patients via telehealth and recommend personalized treatment solutions. The ideal candidate is clinically strong tech-forward patient-centric and comfortable operating in a fast-moving virtual care model.
This is not a transactional telehealth rolethis position requires strong clinical judgment consultative selling skills and the ability to drive excellent outcomes without in-person interaction.
Key Responsibilities
Conduct remote hearing diagnostics and assessments including interpretation of audiometric data captured onsite or through approved remote diagnostic tools
Deliver virtual consultations to review results educate patients and guide treatment decisions
Recommend fit and dispense Earlens hearing solutions and air conduction hearing aids aligned to patient lifestyle clinical needs and financial considerations
Provide remote counseling and follow-up support to ensure optimal device usage satisfaction and retention
Accurately document all encounters diagnostics and recommendations in the electronic medical record (EMR) system
Coordinate with onsite clinical teams technicians and national support resources to ensure seamless patient experience
Support appointment scheduling handoffs and follow-up workflows as needed
Proactively manage patient concerns to reduce returns and exchanges
Meet or exceed clinical quality productivity and patient satisfaction benchmarks
Stay current on hearing technology remote diagnostics tools and telehealth best practices
Collaborate cross-functionally with audiology leadership operations and referral partners
Required Qualifications
Active Hearing Instrument Specialist (HIS) license in good standing (multi-state licensure a plus)
Bachelors degree in Hearing Science Audiology or related field preferred
Minimum 2 years of experience fitting and dispensing hearing instruments
Demonstrated experience or strong aptitude for remote care delivery and telehealth platforms
High level of comfort interpreting diagnostic data without direct physical presence
Strong consultative communication skills with the ability to build trust virtually
Highly organized detail-oriented and able to manage multiple patient cases independently
Commitment to HIPAA compliance clinical ethics and patient confidentiality
Preferred Experience
Experience working with Earlens devices or complex hearing solutions
Prior involvement in remote diagnostics centralized audiology models or tele-audiology
Experience working in a multi-site or scaling healthcare organization
Familiarity with EMR systems and structured clinical workflows
Job SummaryWe are seeking a high-performing Hearing Instrument Specialist to support our Remote Diagnostics program delivering high-quality virtual hearing healthcare for acoustic hearing aids and Earlens hearing devices. This role is central to scaling access to care while maintaining clinical rigo...
Job Summary
We are seeking a high-performing Hearing Instrument Specialist to support our Remote Diagnostics program delivering high-quality virtual hearing healthcare for acoustic hearing aids and Earlens hearing devices. This role is central to scaling access to care while maintaining clinical rigor patient trust and operational efficiency.
You will conduct remote diagnostic evaluations interpret clinical data consult with patients via telehealth and recommend personalized treatment solutions. The ideal candidate is clinically strong tech-forward patient-centric and comfortable operating in a fast-moving virtual care model.
This is not a transactional telehealth rolethis position requires strong clinical judgment consultative selling skills and the ability to drive excellent outcomes without in-person interaction.
Key Responsibilities
Conduct remote hearing diagnostics and assessments including interpretation of audiometric data captured onsite or through approved remote diagnostic tools
Deliver virtual consultations to review results educate patients and guide treatment decisions
Recommend fit and dispense Earlens hearing solutions and air conduction hearing aids aligned to patient lifestyle clinical needs and financial considerations
Provide remote counseling and follow-up support to ensure optimal device usage satisfaction and retention
Accurately document all encounters diagnostics and recommendations in the electronic medical record (EMR) system
Coordinate with onsite clinical teams technicians and national support resources to ensure seamless patient experience
Support appointment scheduling handoffs and follow-up workflows as needed
Proactively manage patient concerns to reduce returns and exchanges
Meet or exceed clinical quality productivity and patient satisfaction benchmarks
Stay current on hearing technology remote diagnostics tools and telehealth best practices
Collaborate cross-functionally with audiology leadership operations and referral partners
Required Qualifications
Active Hearing Instrument Specialist (HIS) license in good standing (multi-state licensure a plus)
Bachelors degree in Hearing Science Audiology or related field preferred
Minimum 2 years of experience fitting and dispensing hearing instruments
Demonstrated experience or strong aptitude for remote care delivery and telehealth platforms
High level of comfort interpreting diagnostic data without direct physical presence
Strong consultative communication skills with the ability to build trust virtually
Highly organized detail-oriented and able to manage multiple patient cases independently
Commitment to HIPAA compliance clinical ethics and patient confidentiality
Preferred Experience
Experience working with Earlens devices or complex hearing solutions
Prior involvement in remote diagnostics centralized audiology models or tele-audiology
Experience working in a multi-site or scaling healthcare organization
Familiarity with EMR systems and structured clinical workflows
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