French Customer Support Team Lead (Temporary)

Role Details

Location: BucharestRomania
Work Arrangement: Remote
Type of Support: Phone Email and Chat
Contract Duration: Temporary 3 months
Training Schedule: Monday - Friday 7:00 AM - 4:00 PM CST
Work Schedule: Monday - Friday 8:30 AM - 5:30 PM CST
Expected Start Date: January 8 2026

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

As a Team Lead you will oversee a group of Customer Support Specialists dedicated to providing exceptional service for a leading medical device and healthcare technology partner. Youll ensure operational excellence maintain compliance with industry standards and uphold Crescendos high standards for customer experience and service quality.
This role requires a strong background in managing technical or healthcare-related support operations along with the ability to guide motivate and develop a team in a fast-paced accuracy-driven environment.

What Youll Do:

• Lead and coach a team of Customer Support Specialists to meet performance quality and compliance goals.
• Provide consistent feedback and mentoring to drive individual and team development.
• Manage attendance schedule adherence and real-time team performance.
• Oversee escalated cases ensuring prompt and professional resolution while maintaining confidentiality and accuracy.
• Collaborate with internal teams (Operations Quality Training and Partner stakeholders) to implement process improvements and ensure seamless coordination.
• Ensure compliance with partner policies and data privacy standards especially when handling sensitive healthcare information.
• Contribute to process documentation reporting and performance reviews.
• Promote a positive and collaborative team culture aligned with Crescendos values of empathy growth and integrity.

What We Expect From You:

• Strong FrenchProficiency (C2)
• Strong English Proficiency (C2)
• 24 years of BPO experience with at least 2 years in a leadership supervisory or SME capacity.
• Experience supporting healthcare medical device or technical accounts is a strong advantage.
• Excellent communication analytical and coaching skills.
• Strong understanding of quality assurance performance management and escalation handling.
• Proficiency in reporting and CRM tools.
• Ability to thrive in a fast-paced detail-oriented and compliance-driven environment.
• Willingness to work onsite in Taguig and collaborate with cross-functional teams.

Heres Whats On the Table:

• Take on challenges that actually move the needle in an industry ready for change.
• Earn competitive pay while building a career with endless opportunities.
• Enjoy remote work with the focus and flexibility to do your best work.
• Grow in an environment that rewards ambition and sharp execution.
• Thrive in a team environment where collaboration is the foundation of your success.
• Be part of a people-first values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.