Concierge

Job Title

Concierge

Job Description Summary

Energetic and efficient front desk and office support person to work in operations for a commercial real estate services company in Boston. The candidate will work closely with the Operations team and fee-earners (brokers) within the market to provide support and implement strategic initiatives. The ideal candidate will be hospitality-focused showcase a contagiously positive attitude and exceptional communication skills and have the ability to support clients guests and employees in the Office.

Job Description

Energetic and efficient front desk and office support person to work in operations for a commercial real estate services company in Boston. The candidate will work closely with the Operations team and fee-earners (brokers) within the market to provide support and implement strategic initiatives. The ideal candidate will be hospitality-focused showcase a contagiously positive attitude and exceptional communication skills and have the ability to support clients guests and employees in the Office.

Essential Job Duties:

Office Operations

• Manage front desk by providing building access (when required) and notifying the employees that client vendor or job candidate has arrived

• Coordinate catering conference room space invitations and other event planning activities as needed

• Must have the ability to understand and explain AV technology as it applies to each individual requirement and complete AV checks of all conference rooms each day ensuring everything is functional and ready for use

• Support organize and/or assist with internal meetings and events as required

• Answer and screen all incoming calls and relay messages for 2 offices

• Communicate general company information

• Communicate with operations staff fee-earners and Market Leader

• Handle calls with discretion per the request of the operations staff fee-earners and Managing Principal

Office Administration / Vendor Management

• Manage purchasing and maintenance of office supplies and office equipment (i.e. furniture IT equipment telephones snack services plants etc.) by ordering through Workday procurement or outside vendor

• Enter all new local vendors into Workday and cleanse data if required

• Support mail room operations (i.e. picks and sorts mail daily postage machine fax and copy machines manages incoming and outgoing FedEx shipments)

• Work with Operations Manager on business continuity issues

• Assistance with onboarding new employees

• Order business cards

• Document preparation (review print bind)

• Support the operations team with office technology implementations upgrades support facilities telecommunications emergency preparedness and business continuity planning

• Other duties as assigned

Role will be evaluated on the following:

• Management of costs to budget keeping variances to a minimum

• Positive attitude

• Professionalism

• Efficiency and dependability

• Organization

• Customer service and people skills

• Timeliness and responsiveness to requests and conflict resolution

BACKGROUND AND EXPERIENCE

Demonstrated experience should include:

• HS Diploma or GED required college degree preferred

• Very good written and oral communication skills

• A minimum of 1 year of front desk concierge customer service or other hospitality experience is preferred

Competencies

• Ability to follow instructions and procedures

• Ability to deal and communicate effectively with all levels of staff and management

• Warm and engaging demeanor. Ability to assess circumstances empathize and offer help

• Have a positive attitude and a strong sense of urgency in resolving any issues that may arise

• Strong written and oral skills

• Strong Microsoft Office Suite skills

• Knowledge of office administrative duties

• Good judgment tact and discretion

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $24.52 - $28.846153

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.

INCO: Cushman & Wakefield