Senior Support Engineer, Operations (Cobol and Mainframe Development)

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

The SeniorSupport Engineeron the Data & Analytics Core Operations teamis responsible formaintainingand supporting the processes in multiple Data Warehouses Business Intelligence and Data Integration teamis responsible forsafeguarding our data making sure it is available and currentwhen Advisors and Clients need rolerequired24x7 support on a rotational basis and is subject to Over Time.

What you will do:

• Work with stakeholders business leaders to influenceimpact and deliver on operational improvements incidents assignments & solutions that are complex and strategic in nature.
• Act as Operations Lead as part of project/development teams to:
• Schedule implementation of changes to meet overall schedule of the project and mitigate risk of customer experienceimpactsdue to changes
• Lead monitoridentifyand implement operational improvements
• Develop an understanding of the business applications supported as well as the business direction
• Perform performance tuning for queries applications and resources
• Use excellent analytical skills to dive into the processes we support to resolve data discrepancies or job failures
• Ensureappropriate prioritizationand resolution of defectsin accordance withagreed upon SLA
• Ensure compliance withincident problem and change management policies and processes
• Provide technical documentation that includes design and operational support documentation.
• Collaborate closely with team members technical leads and application support teams to ensure quality services
• Strong inclination to proactively share knowledge andexpertisewith others to build the support engineering community and capability in the broader company around data
• Provide coaching and advice to less experienced engineers and other Sr. Engineers.
• Lead and deliver Innovative solutions and projects from conception to delivery byleveragingData and Technology
• Utilize excellent communication skills to engage influence negotiate and collaborate with Project Teams Operationteamsand vendors
• Participate in rotational on-call operational support includingafter hourssupport
• Occasionally provide after-hours and weekend support for planned production implementations and disaster recovery exercises

What you need to succeed

• 5years hand-on experience working as an IT Application/Technical support analyst
• 2-3years or more experience with ETL Tools: Informatica PowerCenter/Informatica Intelligent Data Management Cloud(IDMC)
• 2-3years working in a DW/BI environment
• 2-3yearsexperiencewithMainframetechnologies;TSO ZEKE JCL COBOL
• Knowledge of Business Objects Universe Designer and Web Intelligence
• Experience withDatabases: Microsoft SQL Server Oracle DB2 flat files (7 years)
• Experience with Postgresql
• Knowledge/Experience in Windows and Unix
• ITIL Foundations Level 3 Certificationan asset
• Computer Science degree or certificate or equivalent supplemental training

Preferred Skills:

• Ability to analyzeanticipateand mitigate risk factors and work with the team and stakeholders to minimize risk
• Demonstrated level of initiative and judgementtoorganize and prioritize tasksworkloadand projects
• Ability to work as part of a virtual team to achieve tangible results and ability to manage and resolve conflict
• Strong analytical and problem-solving
• Excellent oral and written communication skills both to effectively collaborate with team members and stakeholders
• Proactive initiative curiosity and conscientiousness to drive continuous improvement
• Leadership ability to lead project teams and inspire others
• Willingness to share ideas and activelyparticipatein group discussions

Whats in it for you:

• Were honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification the Canada Order of Excellence for Mental Health at Workfor prioritizing employee well-being fostering a positive work culture and achieving excellence in mental health.
• Wellness programs that support the three pillars of your health mental physical and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization you and your leader use business and Client need to choose where you work at home or in the office

As a condition of the role the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment in accordance with Sun Lifes policies and practices.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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