Front Desk Agent

Additional Information: This hotel is owned and operated by an independent franchisee NewcrestImage Management. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Job Duties & Functions

Approach all encounters with guests and associates in a friendly service oriented manner

Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)

Maintain regular attendance in compliance with Dash Group of Hotels standards as required by scheduling which will vary according to the needs of the hotel

Comply at all times with Dash Group of Hotels policies standards and regulations to encourage safe and efficient hotel operations

Greet and welcome all guests approaching the Front Desk in accordance with Dash Group of Hotels standards; maintain a friendly and warm demeanor at all times

Maintain proper operation of the telephone switchboard and ensure that all Dash Group of Hotels performance standards are met

Handle requests for information mail and messages in an efficient and courteous manner

Answer guest inquiries about hotel service facilities and hours of operation

Answer inquiries from guests regarding restaurants transportation entertainment etc.

Establish and maintain good communications and team work with fellow associates and other departments within the hotel

Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates

Obtain all necessary information when taking room reservations and follow rate quoting scenario

Be familiar with all Dash Group of Hotels policies and house rules as well as hospitality terminology

Have knowledge of and assist in emergency procedures as required

Handle check-ins and check-outs in a friendly efficient and courteous manner

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system

Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms

Use proper two-way radio etiquette at all times when communicating with other associates

As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members

Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel

Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Access to back of house areas of the hotel and sensitive information

Demonstrated ability to handle cash prepare and deposit cash drops secure and balance bank

Interact and occasionally have unsupervised contact with guests and/or colleagues

Access and control to sensitive areas in the hotel premises including Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinets

Maintain a high level of trust and responsibility

Represent the company with certain level of reputation and good character as well as exercise sound judgement

Education & Experience

High School diploma or equivalent required; College course work in related field helpful

Experience in a hotel or a related field preferred

Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests

Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers

Must be able to convey information and ideas clearly

Must be able to evaluate and select among alternative courses of action quickly and accurately

Must work well in stressful high pressure situations

Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary

Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests

Must be able to work with and understand financial information and data and basic arithmetic functions

Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

Ability to read comprehend and write simple instructions and/or short correspondence and memos

Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations

An operational knowledge of Microsoft Office suite

Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)

Ability to participate in the creation of an enjoyable work environment

Great pay and employee discounts and health care benefits. $17.00

This company is an equal opportunity employer.

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