Field IT Support Engineer (Managed Service Provider)

Silver Spring, MD - USA

Yearly Salary: $ 95000 - 120000

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a hybrid position (in person client sites in the DC/Baltimore area and remote)

Salary: $/year

The Field IT Support Engineer provides onsite and remote technical support to end users across multiple client locations. This role is responsible for installing maintaining and troubleshooting hardware software and network systems to ensure reliable IT operations. The ideal candidate is customer-focused technically skilled and comfortable working independently in field environments.

#LAT

Responsibilities:

Provide onsite and remote technical support for desktops laptops mobile devices printers and peripherals
Install configure and maintain Windows and/or macOS operating systems and standard business applications
Troubleshoot hardware software and basic network issues (LAN/WAN Wi-Fi VPN)
Perform new user setups device imaging and workstation deployments
Respond to service tickets and incidents within defined SLAs
Escalate complex issues to Tier 2/3 teams when necessary
Provide end-user training and technical guidance as needed
Travel to client or company sites as required to support IT operations

Requirements:

8 years IT support experience
Prior Field or MSP experience
Bachelors Degree in Computer Science Information Technology or related field highly preferred

$95000 - $120000 a year

Required Experience:

This is a hybrid position (in person client sites in the DC/Baltimore area and remote)Salary: $/yearThe Field IT Support Engineer provides onsite and remote technical support to end users across multiple client locations. This role is responsible for installing maintaining and troubleshooting hardwa...