• Float Responsibilities - At leaderships direction you will be assigned to various clinics throughout the KC Metro and Health System Locations.

• Clinic assignment will vary and could change from day to day.

• Pre-Visit Scheduling Schedule internal and external incoming department referrals

• Schedules in person appointments telehealth visits surgeries procedures and/or ancillary services using Epic Cadence decision trees.

• Maintains extensive knowledge of appointment types locations providers and specialties.

• Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.

• Responsible for registration of patient during the scheduling process including entering demographics insurance verification completing the Medicare Secondary Payer Questionnaire (MSPQ) scanning and document preparation updating documentation and processing of referrals/order/appointment requests.

• Preauthorization of clinic specific visits and procedures as needed.

• Assist patient with MyChart activation and support including how to complete check-in online prior to the appointment.

• During Visit Standard Check-In Responsible for high volume patient clinic check in/out and phone reception following health system standards.

• Secures patient signatures for consent and financial forms.

• Follows and completes all standard registration documentation and scanning process in the Health System EMR

• Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay co-insurance and deductibles.

• Assist patient with MyChart activation and support.

• Responsible for outpatient clinic direct rooming

• Responsible for supporting patient through self-check-in utilizing MyChart and the EMR

• Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.

• Assist patient with MyChart activation and support.

• Ensure proper front desk coverage until last patient is dismissed from the clinic.

• Standard Responsibilities Attends and participates in department clinic daily huddles and process improvement initiatives.

• Understands patient experience performance expectations for ease of scheduling appointment degree to which you were informed of delays likelihood to recommend practice courtesy of front desk and staff worked together for your care.

• Supports both front desk and scheduling (telephone and MyChart) workflows.

• Establishes and maintains productive working relationships with providers and the clinical care team.

• Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.

• Follows the Health System standard apparel policy.

• Effectively communicates Health System policies to patients and patient advocates.

• Familiarity with insurance coverage types (HMO PPO VA Medicare)

• Expected to provide coverage at alternate locations to help meet critical staffing level needs as delegated by management.

• Supports and participates in patient experience initiatives including marking campaigns and event registration

• Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.

• Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.

• Expected to complete necessary training and successfully pasday quality assessments.

• Remains in clinic until last patient is checked out and any follow-up visits are scheduled.

• Must be able to perform the professional clinical and or technical competencies of the assigned unit or department.

• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.

• 1 or more years of experience in customer service or health care experience.

• 1 or more years of experience in customer services skills focusing on problem resolution.

• 1 or more years of experience in basic computer skills including Microsoft Excel Word Outlook and Teams.

Preferred Education and Experience

• College coursework completed towards an Associates or Bachelors Degree

• 3 or more years of experience in clerical registration and/or customer service experience within a health care setting.

Preferred Language Skills

• - If bilingual-documented proof of competencies via language proficiency assessments.

Knowledge Requirements

• Ability to read write speak and understand English.

• Ability to maintain patient confidentiality.