Center Manager (Full-time) Southern California

We want people to look feel amazing. Look good feel good isnt just a cute phrase around here. We make it happen in real life every single day. Its all about innovation personalization and connection. No two people are ever alike and neither are their treatments. We have high standards. Our treatments are curated from nothing but the best. We believe chic and high-end should still be friendly and approachable. This is OrangeTwist. Your treatment shop.

• Fastest growing chain of aesthetic treatment centers in The United States!
• 24 locations and growing
• 7 different types of treatments in 1 shop
• Our current eNPS (Employee Net Promoter Score) score of 75Exceptional world-class score Extremely high employees satisfaction and loyalty showcasing a strong and positive work culture.

This is a pipeline job posting. While this position may not be immediately available qualified candidates will be considered for future openings as they arise.

As a Center Manager you willbe responsible for overseeing the day-to-day operations at OrangeTwist Center(s). You will lead a team of employees ensure excellent customer service drive sales and profitability and maintain a well-organized and efficient store environment. This role requires strong leadership managerial skills and a deep understanding of operations.

Locations:

• 1634 San Miguel Dr Newport Beach CA 92660
• 3865 Portola Pkwy Suite 900 Irvine CA 92602
• 375 W Birch St suite 1-a Brea CA 92821
• 31001 Rancho Viejo Rd #120 San Juan Capistrano CA 92675
• 8565 Irvine Center Dr Irvine CA 92618
• 730 S Allied Way Suite C El Segundo CA 90245
• 30750 Russell Ranch Rd suite f Westlake Village CA 91362
• 11710 Barrington Ct Los Angeles CA 90049

Schedule: 5 days a week minimum 4 weekend days a month

Compensation: Up to $200000 total cash

What You Will Do:

• Meets and exceeds company revenue goals and KPIs.
• Directs implements and maintains guest experience and service standards; efficient and professional guest check-in friendly and educated team members comfort and cleanliness of procedure rooms and lobby and resolves guest problems and complaints as needed
• Develops implements and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance identifying problem areas and taking corrective actions
• Develop team and hold accountable to the achievement of product and service sales and profitability goals
• Prepares accurate and timely reports and correspondence as needed; responds to corporate requests
• Submit schedule and staff hours to Regional Director for approval to ensure proper payroll management and adequate center coverage.
• Establishes modifies implements and monitors systems and procedures to enhance timely and efficient workflow
• Ensures Center operations are maintained through appropriate planning and implementation of operations processes including; ordering supplies inventory security system overall cleanliness equipment maintenance and compliance with OSHA regulations.
• Schedule education trainings and workshops with vendors and clinical operations as needed to provide staff with continuing education.
• Utilize marketing tools to generate new business and host successful events.
• Be aware of and comply with all federal state and local labor and employment laws applicable to employees at the Center including licensure of Estheticians Nurse Practitioners Physicians Assistants and Registered Nurses
• Supervising physician will delegate management tasks (scheduling approving PTO etc.) to the center manager for medical providers in the center

Qualifications:

• College Degree or equivalent.
• Minimum 2 experience as Center Manager Store Manager or similar role
• Minimum 2 experience in leadership
• Minimum 1 year experience in Medspa or similar (Preferred)