North America Transportation Claims Analyst

In this position...

As Business Owner of the Parts Claims System administer claims for U.S Dealers and related Carrier Claims for Inbound and Outbound Transportation Network. This position manages the team who processes daily claims and serves as the escalation point for dealers suppliers and field personnel. Additionally while supporting the Virtual Traffic Office you will be getting vehicle owners back on the road quicker with effective VOR resolution while looking for opportunities to streamline and improve processes.

This position also manages the relationship with U.S. Bank and the freight payment team. This involves working with the 3PL provider and Ford Finance on monthly freight payment alignment as well as MCRP and GAO audit support.

As the claims SME there will be opportunities to interact with and support Parts & Service Clubs as well as working with PSMAC both virtually and in person.

What youll do...

• Manage and own the Claims Processing and support teams
  • The Claims Team are Schneider Logistics (SLI) employees and are based in the Czech Republic with other support personnel US based
• Serve as the Subject Matter Expert (SME) for claims administration and processing
• Administer dealer claims for U.S Dealers
• Lead PartTrac claims return process integration with DDS carriers
• Resolve Carrier Claims for inbound and outbound cargo shipments
• Serve as escalation point to customers: dealers suppliers and field personnel
• Ensure superior performance in claims resolutions
• Review and improve claims processes that drive claims creation
• Support adherence to established claims procedures / requirements
• Monitor Metrics and ensure response times meet established KPIs
• Meet and work with suppliers to ensure performance standards and training requirements are being met
• Maintain and update the Parts Policy & Procedure Manual (PPP) and FMC Dealer as related to claims and freight payment
• Work closely with various departments including Marketing & Sales organizations Supply Chain Depot Operations Packaging Engineering SDS Purchasing and Finance to ensure process improvements align with company objectives and business needs.

Virtual Traffic Office (VTO):

• Support the Virtual Traffic Office (VTO)
• Serve as escalation point for customers: dealers suppliers and field personnel
• Support dealership inquiries with policy & process research and adherence
• Monitor dealer / customer inquiries looking for patterns and issues to correct
• Work closely with Supply Chain and Depot Operations in support of VORs

Freight Payment:

• Manage relationship with U.S. Bank including performance metrics
• Monitor feeds between systems and serve as liaison between Ford IT and vendors
• Maintain / establish business rules such as Invoice Processing performance metrics rate matching etc.
• Work closely with various buyers
• Supervise Freight Payment Team
• Work closely with 3PL and Ford Finance on monthly freight payment alignment

Purchase Order Management:

• Create purchase orders
• Pay supplier invoices
• Monitor for overruns and needed amendments
• Support MCRPs and GAO audits

Youll have...

• Proven problem-solving skills to address customer concerns and communicate solutions & status to both customers and upper management
• Understanding of PS&L / FCSD distribution network and channels
• Ability to motivate both internal teams and external partners to resolve issues on time within budgets and meeting process requirements
• Proficiency with Microsoft Office Suite: Excel PowerPoint Word Outlook
• Ability to work in time sensitive situations and to prioritize with minimal supervision
• Highly motivated self-started with excellent communication skills

Even better you may have...

• Experience with wide suite of systems such as:
  • SAP
  • PCS
  • Ariba
  • Syncada
  • P44
  • PartTrac

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage

Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays including the week between Christmas and New Years Day

Paid time off and the option to purchase additional vacation time.


Visa sponsorship is not available for this position.

For more information on salary and benefits click here: position is a range of salary grades 6-8 .

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

Onsite work of up to four days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-LB1