Service Appointment Specialist
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Job Location:
Frankfort, SD - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
PhillipsChevroletofFrankfort is currently looking for a Full-timeService Appointment Specialist. We are seeking a customer service oriented and personable individualto fulfill our busy service department needs. We are seeking individuals with flexible schedules able to work 4 days during the week aswell asSaturdays. Previous customer service experience required.
Responsibilities and Duties
- Ask the customer qualifying questions to uncover needs and directs calls appropriately
- Handle incoming calls directed to the service department for appointments service advisors or parts and redirecting as needed.
- Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.
- Ensure that service consultants receive messages promptly to return customer calls immediately.
- Make service appointments and assist customers over the phone with determining their service needs.
- Route appointment information to the appropriate service consultant
- Place outgoing appointment reminder calls to customers
- Place outgoing follow-up calls to customers recently having service completed on vehicle.
Qualifications and Skills
- VALID DRIVERS LICENSE AND ABILITY TO SUCCESSFULLY COMPLETE REQUIRED PRE-SCREENING: BACKGROUND & DRUG TESTING
- Able to type and handle high volume of telephone calls simultaneously.
- 18 years or older
- Basic computer skills
Job Type: Full-time
Required Experience:
IC
Key Skills
- Sales Experience
- Door-to-Door Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Outbound Sales
- Inside Sales
- Telemarketing
- CRM Software
- Lead Generation
- Phone Etiquette
About Company
Do you desire to be part of an award-winning & successful team while working for a trusted high integrity owner & management staff? Phillips Chevrolet i...
