Product Consultant
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls emails from customers when they have product and warranty questions.
This is a remote role. Regular hours are Monday through Friday from 8am to 5pm CST.
RESPONSIBLIITIES:
- Deliver exceptional customer experiences enhancing the reputation of FBIN products through positive interactions.
- Manage inbound calls accurately identifying issues and providing clear solutions for product and technical support.
- Use technology to assist consumers with product identification troubleshooting and guiding them through repair/installation processes.
- Resolve challenging consumer situations ensuring positive outcomes for both the customer and FBIN.
- Meet or exceed daily performance targets in call quality management and productivity while following all processes and procedures.
- Accurately document customer interactions product details and troubleshooting efforts for efficient record-keeping.
Qualifications :
- High School diploma or equivalent required.
- 2 years experience in a contact center or other fast-paced customer service environment required.
- Excellent professional communication skills required both verbal and written
- Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word experience with Microsoft Teams a plus
- Must be able to thrive in a work environment that demands high-level focus low mobility and high observation
- Possess the ability to maintain a positive approach to the business demonstrating flexibility and teamwork
- Incumbent must meet internet speed requirements pass background and drug tests have a safe and secure workspace and follow departments Remote Work Policy
PREFERRED QUALIFICATIONS:
- Associates or Bachelors degree is preferred
- Prior ERP (SAP Oracle etc.) experience preferred
Additional Information :
ADDITIONAL INFORMATION:
Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary for this role is : $37000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a role-based sales incentive plan.
At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a market-leading 401(k) program with a company contribution product discounts flexible time off benefits adoption benefits and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.
Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water outdoors and security. The Company makes innovative products for residential and commercial environments with a growing focus on digital solutions and products that add luxury contribute to safety and enhance sustainability. To learn more visit our website at .
Equal Employment Opportunity
Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.
Reasonable Accommodations
Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information.
Important Notice: Protect Yourself from Fraudulent Job Postings
To protect yourself from fraudulent job postings or recruitment scams please note that Fortune Brands job postings are exclusively hosted on our website at via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- SAAS
- AI
- Attribution Modeling
- Profit & Loss
- VersionOne
- Pricing
- Product Demos
- Analysis Skills
- SAP Finance & Controlling
- SAP S/4HANA
- Product Management
- Management Consulting
About Company
Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have ... View more
