Slot Floor Person
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for contributing to the entertaining atmosphere at Belterra Park by greeting and interacting with guests in a friendly manner and providing information regarding Belterra Park.
Qualifications :
Delivers superior internal and external guest service the Boyd Gaming and works harmoniously with fellow team members
- Provides superior customer service positively effects interactions with external and internal customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
- Pays and verifies jackpots on slot machines according to established procedures.
- Proactively promotes the Players Club card program; understands current card benefits and information and presents program to customers.
- Communicates all customer service issues to key personnel.
- Accurately maintains money flow during shift with customers and employees.
- Accurately performs customer transactions.
- Assists in training new personnel and customer trainees as needed.
- Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved
- Superior customer service communication and employee interaction skills.
- Basic math skills required.
- Money-handling and change-making skills.
- Must be able to obtain and maintain all appropriate licenses / certifications per Federal State and Gaming regulations.
- Must be twenty-one (21) years of age or older
These skills and abilities are typically acquired through two months of on-the-job training in a similar field or through related experience.
Knowledge of / Ability to:
- Ability to communicate effectively with customers and all levels of employees.
- Ability to distinguish between different denominations of currency and make change.
- Ability to review and comprehend all necessary documentation and print and write legibly.
- Ability to effectively and efficiently move around work area.
- Ability to reach carry and deliver change to customers and to maintain bank.
- Ability to lift and carry up to 50 pounds.
- This position spends majority of shift on the gaming floor and is subject to varying levels of crowds noise the severity of which depends upon customer volume.
- Must be flexible to work varying shifts and time schedules as needed.
Machines and equipment used but not limited to include computers keys hand cart hand unit (Section 12) radio adding machine and keyboard
Additional Information :
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Culinary Experience
- Restaurant Experience
- Succession Planning
- Customer Service
- Hospitality Experience
- Guest Relations Experience
- Management Experience
- Serving Experience
- Shift Management
- Computer Literacy
- Restaurant Management
- Stocking
About Company
Boyd Gaming Corporation Boyd Gaming is one of the nations leading casino entertainment companies. But were so much more a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philo ... View more
