Customer Service Representative

Laval - Canada

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Location Details:Headquarters

PostalCode:H7X 4G8

Category:Corporate

Requisition Number:19659-CSR

Date Opened:December 17 2025

Number of Openings:2

Job Type:Temporary

Pay Class:Full Time

Education:High School Diploma or equivalent

Career Level:Entry Level

Who We Are:

Hey were Ardene!

Were the ultimate destination in North America and beyond for head-to-toe apparel footwear and accessories - all at the best 1982 we started as an accessories and jewelry retailer. Today were on a whole new level with 250 stores in Canada the USA and internationally not to mention and our app!

We believe that fashion shouldnt be exclusive or intimidating it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail as we focus more than ever before on customer experience and sustainable practices.

We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health diversity & inclusion engagement and recognition. This includes our many mindfulness programs too so our teams can create meaningful connections lead with intention and kindness and be their best selves at work and in their lives.

Want to learn more about Life at ArdeneCheck out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.

WE ARE:

We are looking for a Customer Service Representative to join our is afulltime temporary position for a maternity leave replacement. Theworking hours arefrom 9AM-5PM.

Results driven the Customer ServiceRepresentativeprovides flawless customer service to all inquiries received through our different channels.

The Customer Service Representative supports the organizations efforts to ensure full satisfaction of its customers by providing and processing information in response to inquiries concerns and requests about products and services with professionalism and courtesy.

Reporting to the Customer Service Manager the Customer ServiceRepresentativesmain responsibilities include but are not limited to:

Acts as the main company and brand representative of Ardene for over 300 stores across North America;
Responds to customer emails calls and inquiries on other platforms daily;
Identifies customers needs and reacts accordingly following established processes;
Collaborates withdifferent internal departmentsto ensure all customers needs are taken care of and follows brand guidelines;
Assists the e-commerce department during peak periods;
Other tasks as required.

WHAT YOULL NEED:

Must be perfectly bilingual (English and French) written and spoken. Knowledge of Spanish is an asset;
Experience working within a fast paced retail sales and/or callcenterenvironment;
Exceptional verbal and written communication skills;
A positive attitude and a customer focused approach;
Strong computer skills including knowledge of Microsoft Office (Word Excel) as well strong typing skills;
Comfortable with assessing customer needs over the phone and via email;
Good interpersonal skills and an ability to work independently and in a team environment;
Strong leadership skills and able to deliver results;
Ability to multitask and perform in fast paced an sensitive situations.
Available to work from Ardenes Head office in Laval 5 days per week (Monday to Friday).
Willingness to work onweekendsduring busy periods.

GROW WITH US!

Were pretty proud to say that everything we do starts with our people whether its in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing brand and digital experts; stylists photographers and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun dynamic and energetic team! Join our team and begin your career at one of North Americas top retail chains!

Ardene is an equal opportunity employer and as such does not discriminate in hiring or terms and conditions of employment on the basis of an individuals race ancestry color place of origin religion gender gender identity citizenship age sexual orientation disability national origin family status marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

Required Experience:

Unclear Seniority

Location Details:HeadquartersPostalCode:H7X 4G8Category:CorporateRequisition Number:19659-CSRDate Opened:December 17 2025Number of Openings:2Job Type:TemporaryPay Class:Full TimeEducation:High School Diploma or equivalentCareer Level:Entry LevelWho We Are:Hey were Ardene!Were the ultimate destinatio...