Service Advisor II

NOW HIRING: Service Advisor II

Full-time Monday Friday On-site in Douglassville PA

Ready to drive customer success and support service excellence

American Crane & Equipment Corporation is looking for a Service Advisor to join our high-performing Service team.

In this role youll serve as the principal customer point of contact for service and maintenance needs. Youll coordinate crane technician service preventive maintenance programs and customer support ensuring projects are prepared scheduled and completed efficiently. Your focus will be on exceeding customer expectations retaining current customers and developing new business through professional knowledgeable and proactive service.

Job Title:Service Advisor II

Department:Service

Location:1440 Ben Franklin Hwy Douglassville PA 19518

Schedule:Full-time hours Monday Friday 8:00am-4:30pm Overtime as needed

Compensation:Competitive starting salary based on experience and qualifications

Why Join Our Team

What Youll Do

• Review order write-ups job requirements and materials needed.
• Create requisitions and manage parts orders.
• Prepare jobs for scheduling by gathering parts equipment and logistics.
• Assign and monitor inspections.
• Review daily service reports escalate emergencies and follow up.
• Serve as a technical resource for technicians in the field.
• Manage workflow in the Service Shop and serve as liaison between customers and technicians.
• Assist with breakdown service calls as needed.
• Ensure safety compliance with OSHA EPA and local regulations.
• Support continuous improvement initiatives and training.

What Were Looking For

Education & Experience

• High school diploma (required).
• Associates or Technical Degree (preferred).
• 5 years of experience working on overhead cranes.
• Proficiency reading electrical drawings schematics and blueprints.
• Knowledge of machinery equipment and tools including design repair and maintenance.
• Strong customer service and communication skills.
• Hands-on maintenance and diagnostic abilities.
• Computer proficiency with Excel Word Teams plus CRM and InspectAll (preferred).

Skills & Attributes

• Ability to travel to customer sites. Total travel may be up to but not limited to 3 months in a calendar year.
• Strong organizational and interpersonal skills.
• Knowledge of replacement parts and vendors.
• Ability to climb ladders lift 50 lbs work in confined spaces and at heights.
• Safety-focused collaborative and committed to ACECOs mission vision and GRIT values.

Work Environment

This role involves working in both office and mechanical shop environments occasionally near moving mechanical parts fumes vibration and warm/humid conditions. PPE is provided.

READY TO APPLY

• Submit your application online atRecruitment ().
• For more information contact us at

All offers of employment are contingent upon the successful completion of a background check and drug screen subject to applicable laws and regulations.

About American Crane & Equipment Corporation:

American Crane & Equipment Corporation is a second generation women-owned company and for more than 50 years has been a trusted innovator of high-quality specialty lifting equipment. As a leading manufacturer of cranes hoists and other material handling equipment along with a variety of parts and components for standard custom and nuclear applications were committed to high quality products and customer satisfaction in an industry where there is no room for mistakes.

At ACECOGRIT Matters. We put perseverance heart and integrity into everything we do. Join a team where your contributions matter and wheregrowthempowerment andsafetyare top priorities. Enjoy a supportive atmosphere competitive benefits and opportunities for professional development.

Experience is Everything:Our team is built on the foundation of expertise and dedication. With an average tenure of 10 years our team brings a wealth of knowledge and experience to every project ensuring top-notch results for our customers.

Low Turnover High Satisfaction:We prioritize creating a positive work environment where people can thrive. Thats why our turnover rate is less than 10% a testament to our commitment to our team members. Here you can count on the support of your co-workers.

Whats In It For You

• Competitive salary based on experience skills education market data etc
• Comprehensive medical vision dental and life insurance available day one (no wait!)
• Wellness plan
• Tuition reimbursement
• Generous paid time off (unused PTO hours will roll over each year)
• 401K retirement plan
• 10 paid company holidays
• Overtime opportunities & more!

When you join American Crane & Equipment Corporation youre not just getting a job youre becoming part of a HIGH-PERFORMING believe in supporting our team members fostering growth and providing opportunities for advancement.

How to Apply:

• Submit your application online atRecruitment ().
• For more information contact us at

All offers of employment are contingent upon the successful completion of a background check and drug screen subject to applicable laws and regulations.

American Crane & Equipment Corporation is an Equal Opportunity Employer.

The company maintains and observes employment policies that do not discriminate against any person because of race color sex sexual orientation gender identity national origin religion disability age ancestry and any other basis prohibited by federal state or local law. This applies to recruiting hiring training compensation overtime job classifications work assignments promotions demotions layoffs terminations transfers and all other conditions of employment.

This position requires:

The pay for this position is dependent on circumstances including an applicants skills and qualifications certain degrees and certifications prior job experience market data and other relevant factors.

American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services including medical dental vision flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid time off paid holidays and disability coverage. Some benefits offerings are subject to any legal requirements or limitations employee eligibility status and where the employee lives and/or works.

NOTE:American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities unless they have a written agreement for the position they are contacting us about. Regardless of past practice all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means.