Senior Deskside Technician

Amsterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Working in a fast paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

Job Responsibilities

Provide local technical support and assistance for all computer hardware (laptops printers RFID antennas telephones scanners etc.);
Act as the onsite single point of contact for internal client technical issues working with internal and external IT teams including external vendors;
Install and configure workstations software and systems as designated by Information Technology division;
Follow SOPs and Knowledge documentation to ensure consistent solution delivery;
Provide assistance to internal and external Information Technology teams with all projects and support related deliverables pertinent to the location.;
Perform IT Service management by utilizing ServiceNow to track update and resolve incidents and requests for local operations ensuring adherence to documented processes and policies. This includes communicating escalations to management and external IT Teams;
Provide training and knowledge transfer to operation staff including the creation of documentation for site-specific processes in the form of Knowledge Articles and SOPs;
Monitor health and track maintenance of local IT Systems including Server Network Telephony Order Management Inventory Management Integration and other critical systems and processes. This includes tracking and maintaining IT inventory specific to the location;

Computer science / computer software / computer system engineering;
Experience in help desk software tech support desktop support or software engineering;
Proficiency in Windows 10 OS and Office Suite (O365);
3-5 years experience in IT support & services function;
Ability to build and maintain business partnerships;
Strong analytical and problem-solving skills;
Highly self-motivated and able to work with little day to day supervision;
Strong interpersonal written and oral communication skills with focus on attention to detail;
Fluent in Dutch and English;

Nice to have:

Experience with Java IOT andor PowerShell;
Experience with Printer Management;
Knowledge of algorithms and data structures;
Good written and verbal communication;
Certification in Microsoft or Cisco;
Experience in retail and eCommerce organizations;
Business Analyst skillset;
Supply chain ERP or warehouse management experience;

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!

Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!

About Us
We are the Stefanini group a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here we like to say that technology is not the end but the means: what really matters are the people who drive it all.

Our mindset is AI First meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.

We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.

More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.

If you suspect youve been targeted please contact us immediately at for verification.

Key Points to Remember:

Legitimate job offers only follow interviews conducted with our hiring managers or clients.
We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

Required Experience:

Senior IC

Job DescriptionWorking in a fast paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensurin...