Concessions Supervisor | Part-Time | Sevierville Convention Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Concessions Supervisor is responsible for overseeing the food & beverage serving of guests in the arena at various concessions stands bars and portable food & beverage locations. The Concessions Supervisor must be personable and able to work in an ever- changing fast-paced environment. The Concessions Supervisor will assist the Concessions Manager and the rest of the OVG leadership team with projects including training inventory and special events.

The Concessions Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $18.00-$22.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until March 20 2026.

Sevierville Convention Center will do more than meet your expectations. It will exceed them at every opportunity by offering a facility design that addresses the specialized needs of competitive arts trade and retail shows meeting conventions retreats seminars banquets receptions and or holiday parties. The ballroom area is simply beautiful and can accommodate up to 1500 people. Of course if your event requires a more intimate approach we can provide total privacy and breakdown specialized to the individual client needs. Our two exhibit halls total 107562 square feet of function space and can be used in conjunction with any and all ballroom space. Small meeting room spaces are also available. The opportunities are endless.

The Sevierville Convention Center is located on Winfield Dunn Parkway in Sevierville Tennessee. The entrance is approximately 7 miles south of I-40 exit 407 on TN State Route 66 at traffic signal number 17.4 (Physical Address: 202 Gists Creek Road Sevierville TN 37876). The center stands nestled on a hill top with amazing views of the Smoky Mountains and the Sevierville Golf Club with two 18-hole golf courses Our location provides great accessibility for groups of all sizes and our location provides great accessibility to the entire Smoky Mountain area!

Our community is widely acclaimed for retail shopping dining entertainment venues and lodging accommodations. Our community is also treasured by its people and cherished by its guests. It is our most sincere pleasure to welcome you to The Great Smoky Mountains!

• Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory assigning duties to concession workers (employee/volunteer) ensuring sanitation standards are met verifying that each location is fully operational ascertaining levels of food production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth efficient and profitable execution of events.
• Training new & current employees with regarding to property procedure & best practices.
• Willing to cover/back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs as directed.
• Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns potential hazards accidents or incidents. Relays safety/health issues to management immediately.
• Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance training and mentoring to event staff and volunteers; promote a positive enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
• Ability to obtain working knowledge of all existing concession locations: geographical locations equipment evacuation procedures adjacent employee and guest areas and facility access.
• Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guests ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for assisting in recording a guests order and relaying the order to the kitchen via P.O.S. system.
• Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
• Responsible for computing the cost of the meal and presenting the guest with the check. Accept payments and provide change as necessary.
• Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared.
• Maintains sanitation health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to start of event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• Enforces all company policies and procedures.
• Practices excellent Human Resources skills regarding employee relations corrective action coaching and counseling employees and completes all necessary HR related paperwork.
• Assists Management team with projects including training inventory and special events.
• All other duties as assigned by the managers and supervisors.

• At Least 1-2 years experience working in a supervisory capacity in a food & beverage environment.
• Ability to supervise the work of others.
• Ability to communicate with employees co-workers volunteers management staff and guests in a clear business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
• Ability to speak read and write in English.
• Ability to work well in a team-oriented fast-paced event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition subtraction multiplication division percentages) as they relate to POS cash/credit transactions cash reconciliation and product inventory.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.