Senior Family Engagement Officer
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Job Summary
We are working closely alongside a Local Authority in Hillingdon to assist with the appointment of a Senior Family Engagement Officer on a 3-month contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 16.83 - 22.02 per hour
Summary:
The Senior Family Engagement Officer will engage families at the point of entry to the service building positive working relationships to support access to local services. The role also provides front-of-house management and administrative support within a childrens centre contributing to effective service delivery and community engagement.
Responsibilities:
- Engage and support families accessing childrens centre services
- Manage reception and front-of-house operations ensuring a welcoming and safe environment
- Handle enquiries via telephone email and face-to-face contact
- Provide information advice and guidance to families and signpost to appropriate services
- Maintain and update childrens centre databases ensuring data accuracy and confidentiality
- Coordinate and administer locality programmes including ante-natal services
Qualification:
- GCSEs (or equivalent) including English and Maths
Essentials:
- Experience working in a busy multi-agency or community-based environment
- Strong ICT skills with the ability to learn new systems
- Excellent verbal and written communication skills
- Ability to build positive relationships with families and professionals
- Knowledge of safeguarding procedures and child protection practices
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires an Enhanced DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
