Guest Experience Expert (mfd)

FRONT OFFICE AGENT (m/f/d)
Heidelberg Marriott Hotel

Begin. Belong. Become.

Be empowered.

• Begin: targeted onboarding program & Be our Guest program
• Belong: A great team from different nations flat hierarchies with fast decision-making processes & regular feedback
• Become: Large selection of internal & external training courses individual development plans very good promotion prospects transfer opportunities to our sister hotels
• Be balanced: Permanent employment contract consideration of your roster requests and predictable working hours as well as overtime compensation
• Be connected: Numerous employee events & team building events for the we-feeling
• Be honored: Upsell program Christmas and vacation bonuses appreciation bonuses employee referral program & capital-forming benefits discounted employee accommodation and F&B discount in over 8000 Marriott hotels worldwide
• Be well: various wellbeing & (mental) health offers healthy & delicious food in our canteen cooperation with the fitness provider Pfitzenmeier numerous opportunities for social commitment

Be you.

As a Front Office Agent (m/f/d) you are indispensable for an unforgettable guest experience. The first impression counts & the first impression is you! Become part of our front office team and create moments together with your team that will remain unforgettable for our guests.

Your most important tasks will include

• Check-in and check-out of our international guests.
• You are the contact person for our guests and advise them on all matters and concerns.
• Together with your team you contribute to achieving the departments goals through upsells and enrollments.
• You always keep a cool head & support complaint management.
• Support in the training and further education of employees and trainees at the front office.

Be able.

• Completed training in the hotel industry or relevant professional experience at the front office.
• Very good knowledge of German and English.
• Good knowledge of MS Office applications Opera knowledge is a plus.
• You are a team player and your heart beats for the hotel industry.

Be connected.

Then we look forward to getting to know you! If you have any questions our contact person Sonia Oliveira will be happy to answer them by e-mail:

Be inspired.

Our hotel on Instagram: @heidelbergmarriott

Marriott career on Instagram: @marriottcareer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis such as disability race religion sexual orientation or any other basis covered by applicable law.