Team Lead, Claim Operations

At Coaction were a unique mix of leaders achievers thinkers and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

As a team leader In the Claim Operations Department you exemplify continuous growth and responsibility along the path to management. Your intuitive nature enables you to address issues and escalate those that need immediate attention. Your attention to detail as you develop workflows and document new processes is unparalleled. You are creative when exploring possible solutions and articulate your ideas and recommendations with confidence. Your actions speak volumes as you not only propose ideas but also bring them to fruition executing special projects within tight timelines. You provide steadfast support and guidance to your team assisting them in prioritizing responsibilities and ensuring the completion of all tasks with unparalleled quality.

Responsibilities may include:

Ensure processes and procedures are continuously improved upon and service level agreements and production / performance standards are delivered in an efficient and professional manner

Support project plans timelines and deliverables for all Claim Operations assignments

Deliver upon expectations quality training and development of staff including contingencies

Assign work to Claim Operations staff and re-adjusts work as needed to meet performance standards

Creates metric reports and continuously evaluates efficiency and staff needs

Design and implement training programs tailored to the specific needs of the team members can help enhance their skills improve efficiency and ensure consistency in processes and procedures.

Track individual team members work output & coaches team members on production and quality matters

Act as a point of escalation for complex issues or customer complaints providing guidance and support to resolve issues effectively and maintain customer satisfaction.

Encourage team members to propose innovative ideas and solutions to streamline processes improve efficiency and enhance customer experience within the Claim Operations department.

Conduct periodic team performance reviews

Foster a culture of accountability and ownership among team members by setting clear expectations providing regular feedback and recognizing and rewarding performance excellence.

Qualifications:

College degree preferred

Prior claim support experience including but not limited to FNOL Payment processing etc.

Solid planning and organizational skills: time management prioritization & attention to detail.

Demonstrated ability to work at high levels of productivity and quality.

Strong verbal & written communication skills.

Analytical skills to identify gather and organize information

Knowledge of Microsoft Office and Imageright required

Ability to create a positive team environment and successfully coordinate the activities of a work unit

Ability to drive performance to achieve results

to address performance matters with team members

Prior experience in a leadership or supervisory role even in a non-claim-specific capacity demonstrates the ability to lead motivate and develop team members.

Proficiency in resolving conflicts and addressing interpersonal issues within the team fosters a positive work environment and promotes collaboration.

**This is not a fully remote position. Applicants must sit in our Morristown NJ office on our hybrid work schedule.**

Salary range specific to for this role : $59000-$81000 discretionary incentive bonus benefits depends on various factors including without limitation individual and organizational performance. The offered rate of compensation will be based on individual education experience and addition employees are eligible for standard benefits package including paid time off medical dental and retirement.

Equal Opportunity Employer

Coaction is an Equal Employment Opportunity employer. Coactions policy is not to discriminate against any applicant or employee based on race color religion national origin gender age sexual orientation gender identity or expression marital status mental or physical disability and genetic information or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories.

If your application is selected you will receive an email directly from the Coaction Recruiting Team at asking you to contact a member of the Coaction Recruiting Team. Any other method of contact may be fraudulent.