ESC Operator-1

Mountain View, CA - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Surefox North America Inc is a veteran owned company that strives to create a diverse and unique culture of trained and talented individuals. We are currently seeking an experienced full-time ESC Operator with leadership experience and strong organizational skills who can join our team. Your primary duties will include performing tasks under the supervision and leadership of the Osprey Hardware Program Manager in order to successfully manage and support current and future programs in accordance with client and/or Surefox leadership directives.

Your secondary duties will include assisting with & compiling administrative work for other programs to support accurate record-keeping and timely completion in line with company standards. You are expected to have a strong work ethic demonstrated by setting high standards of performance as well as be able to interact in a professional and respectful manner with fellow employees employees of our clients and members of the public.

As we encourage veterans and candidates that are currently in the military reserve to apply we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time.

Base Hourly Rate: $40.27 (Full-Time position)

What you will do:

Serve as an ESC Operator for designated shifts providing real-time monitoring and

response.

Provide administrative and program support to guard forces across accounts

Receive incoming calls to the ESC to assist with all aspects of Hardware staffing needs (RST EP ODO)

Collaborate on developing and implementing policies and procedures for the

ESC

Design and deliver comprehensive training programs for ESC personnel.

Ensure accurate timekeeping records for all Hardware personnel and create audit

reports to identify discrepancies

Conduct timecard closeouts including reviews for early late or empty timecards.

Utilize timekeeping data to inform recruitment and retention strategies.

Analyze attendance data and schedules to ensure optimal coverage across

programs.

Independently develop and manage complex projects or take on those assigned by

senior management

Exercise judgment and offer insight for operational and strategic decisions

Provide detailed reports and relevant Key Performance Indicator (KPI) metrics to

leadership and assist with the creation and delivery of Quarterly Business Reports

(QBRs) for accounts assigned to the GSOC.

What is required:

Must be eligible for employment within the United States

On site duty requirement

Must be willing to work in a Surefox office location either San Francisco or Sunnyvale

Must be able to work weekends holidays and adjust schedule as needed to meet

operational demands

Must be willing and able to travel to client/company sites as needed

Due to the nature of the role flexible time away is not available. Coordinated time off with

counterparts is essential to ensure continuous coverage.

Must have Associates Degree or equivalent

2-5 years of work experience in program/project management or similar role

Must be able to pass an extensive background check and drug screening (Surefox will

consider for employment qualified applicants with criminal histories in a manner

consistent with all requirements of State and local laws regulations or codes)

Must display a high degree of proficiency with G-Suite & Microsoft Office

Experience interfacing with clients & providing long-term solutions in support of physical

security operations

Excellent written & interpersonal communication skills that can be applied across the

organization to include the executive team

Ability to effectively communicate with people at all levels and from various backgrounds

Must have good judgment skills with the ability to make timely and sound decisions

Ability to react to last-minute changes and resolve unexpected issues promptly

Ability to remain onsite or respond after-hours to emergencies as needed

Ability to work independently and as a team member

Must have reliable means of transportation

What is desired:

Military background is a plus

Experience in working with Director Level Employees and Up

4-Year Bachelors Degree or Project Management Professional (PMP) Certification

Experience with timekeeping billing & invoicing software and CRM platforms is preferred.

If you share our values and are ready to build your next career we want to hear from you!